jose alex

Delivered exceptional customer support and sales solutions by actively listening to client needs, analyzing risk profiles, and recommending optimal insurance packages. Managed high-volume inbound inquiries and utilized CRM software to document interactions and cross-sell products.

Oversaw end-to-end business management, local demand generation, and customer acquisition strategies to build brand presence. Spearheaded cross-functional project management and managed B2C and B2B client relationships.

Provided world-class customer service when handling incoming calls, listening to customers, analyzing needs, and offering adapted solutions. Promoted Rogers products and services and took accountability to solve issues from beginning to end.

Created unique customer service experiences during in-field marketing campaigns to increase brand awareness and build customer loyalty. Communicated with customers in-person, educated prospects, conducted interviews, and managed a team.

Part-time content writer for The Onside Media based in Ontario. Wrote content and planned SEO for the content accordingly.

Handled marketing, sales, online booking, and planned events for customers. Introduced customers to Ayurvedic products and services, prepared menus and entertainment, and participated in financial planning.

Retained customer accounts for NVOCC and Forwarding verticals, increased customer base through cold calls and appointments, handled FCL, LCL, and Air shipments, and cleared legal formalities at customs offices.

Pursued a Marketing Management Digital Media program, focusing on digital marketing strategies and media management.

Completed a Master of Business Administration with a focus on maritime management and business administration.