Vaishnavi Maurya
@vaishnavimaurya
Experienced digital marketer with a strong background in customer service.
What I'm looking for
I am a digital marketer and content creator with a robust background in communications and customer service. My experience spans several roles where I have successfully driven customer engagement and satisfaction through innovative digital strategies and campaigns. I thrive in collaborative environments and have a proven track record of maintaining strong client relationships while achieving business goals.
Currently, I work as a Freelance Digital Marketer and Content Writer, where I craft tailored content strategies that resonate with target audiences. My education in Management with a Marketing Major from Mumbai University has equipped me with the skills necessary to analyze market trends and execute effective marketing campaigns. I am eager to leverage my expertise to contribute to business growth and deliver exceptional results.
Experience
Work history, roles, and key accomplishments
Health Care Aide
Bayshore Healthcare LTD
Sep 2024 - Present (9 months)
Assisted patients with daily tasks, ensuring client satisfaction and retention by efficiently handling assigned duties. Maintained strong client relationships and acted as the primary point of contact. Drove client satisfaction and retention by efficiently handling assigned tasks, demonstrating coordination and communication skills.
Digital Marketer & Content Writer
Freelance
Oct 2020 - Present (4 years 8 months)
Crafted digital strategies and campaigns, utilizing sound judgment to achieve client business goals. Maintained client relations and professionalism, facilitating meetings to gain insights and track progress. Utilized various tools and software for content creation, editing, and management for web pages.
Receptionist
Care At Home Trust
Jun 2024 - Dec 2024 (6 months)
Acted as the first point of contact for all internal and external stakeholders, ensuring smooth daily operations. Maintained a detail-oriented and organized approach with a strong customer service focus. Demonstrated strong customer service focus and organizational skills in a fast-paced environment.
Marketing Assistant
NWST Charitable Foundation
Jan 2024 - Aug 2024 (7 months)
Reviewed web content for effectiveness and relevance, supporting the team's communications and digital media efforts. Conducted team sessions to analyze company goals and strategize, while researching local markets and competitors. Managed email communications with internal and external stakeholders, fostering respectful relationships within the organization.
Cashier
Real Canadian Superstore
Apr 2022 - Sep 2022 (5 months)
Operated POS systems for sales and cash handling, ensuring accurate transactions. Drove customer satisfaction and maintained positive customer relations. Utilized problem-solving skills to delegate and prioritize tasks effectively.
Customer Service Executive
The Indian Ethnic CO.
Jan 2019 - Jan 2021 (2 years)
Created consistent, streamlined processes for collecting information and documentation, improving internal communications. Resolved 95% of customer complaints, significantly boosting satisfaction and retention. Managed Shopify for seamless order processing and web content editing, fostering business development through excellent customer service.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Management Studies, Marketing
Focused on marketing principles and strategies. Gained a solid understanding of content creation and digital marketing campaigns.
Confederation College
International Business Management, International Business Management
Studied international business management. Developed skills in communication, team management, and customer relations.
York University
Digital & Content Marketing, Digital & Content Marketing
Focused on digital and content marketing strategies. Supported teams in communications and digital media efforts.
Availability
Location
Authorized to work in
Job categories
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