KRITIN KHANNA
@kritinkhanna
Motivated sales and customer service professional with proven results.
CanadaWhat I'm looking for
I am a motivated and results-driven customer service, marketing, and sales professional with extensive experience in account management and customer relationship building. My career has been marked by a consistent ability to exceed sales targets, foster customer loyalty, and deliver innovative sales and marketing solutions. I thrive in collaborative environments, where I can leverage my strong communication skills and positive attitude to drive team success.
In my current role as a Sales Consultant at Best Buy Express, I have consistently exceeded sales targets by 20% and increased bundled service sales by 30% through effective upselling strategies. My previous experience as a Small Business Specialist at American Express allowed me to manage over 50 client accounts, achieving a 95% first-call resolution rate and a 90% customer satisfaction score. I am passionate about combining creativity with technical solutions to help businesses achieve their sales and customer service goals.
Experience
Work history, roles, and key accomplishments
Express Sales Consultant
Bell - Canada
Aug 2023 - Present (2 years 10 months)
Consistently exceeded sales targets for consumer and business phone plans as well as Bell Residential Services (internet services) by 20%. Conducted over 50 cold calls daily, leveraging upselling strategies to increase bundled service sales by 30%.
Small Business Specialist
American Express - India
Aug 2022 - Present (3 years 10 months)
Proactively managed small business client accounts, delivering personalized support and resolving inquiries efficiently, achieving a 95% first-call resolution rate. Utilized consultative selling techniques to identify client needs and recommend appropriate solutions, contributing to a 20% growth in account usage.
Customer Support Specialist
Amazon - India
Jun 2020 - Present (6 years)
Handled customer inquiries for retail and business accounts, ensuring accurate resolutions and achieving a 92% customer satisfaction rating. Adapted to diverse roles, including transitioning to technical support and business services, showcasing flexibility and a strong learning curve.
Education
Degrees, certifications, and relevant coursework
Humber Institute of Technology and Advanced Learning
Global Business Management, Marketing Management
Graduated with Honors in Global Business Management with a focus on Marketing Management.
Jagannath International Management School
BBA, Business Administration
Completed a value-added certificate course in Digital Marketing.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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