At Blue Flamingo Resort in Key West, I direct housekeeping for a 245-room resort, leading 40 associates across rooms, laundry, grounds, and public areas.
I manage staffing, payroll, budgets, inventories, inspections, and cross-functional coordination with Front Office, Engineering, Security, and Food & Beverage. I increased guest room cleanliness scores to 9.4/10, the property’s highest result in 12 months.
Previously, I led housekeeping operations for Aloft by Marriott and held Guest Experience Manager, Front Office Manager, and Housekeeping Manager responsibilities at The Newbury Boston Hotel. I’ve trained teams, resolved guest concerns, supported VIP arrivals, and strengthened service delivery across luxury and upscale hotels.
I bring hands-on experience from Marriott and independent resort environments, with a focus on guest experience, labor management, quality assurance, and cost control.
Mexico