Looking for a job

manuel garcía Rojas

@manuelgarcarojas

Message

I coordinate property operations and guest experiences across short-term rentals and hospitality.

Mexico

Message

What I'm looking for

I'm looking for an operations or property management role where I can coordinate daily service delivery, improve guest experiences, solve issues quickly, and support efficient teams and service providers.

At Casago, I coordinate daily short-term rental operations, from pre-arrival communication and check-ins to housekeeping, maintenance, payments, and owner follow-up. I resolve guest incidents with service providers while protecting the guest experience.

Previously at Maya Tulum, I managed front-desk arrivals, concierge services, activity coordination, and daily cash and revenue reconciliations. I bring bilingual communication, organized operational follow-through, and a customer-first approach to hospitality and property management.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Casago

Jan 2025 - Present (1 year 8 months)

Coordinated pre-arrival and check-in operations for short-term rental properties, managed guest communications, housekeeping and maintenance priorities, and processed payments. Responded to guest complaints and coordinated with service providers to resolve issues promptly.

Property Management Guest Relations Vendor coordination Maintenance Coordination Payment Reconciliation Microsoft Office Google Workspace

Front Desk & Concierge

Maya Tulum

Jan 2024 - Present (2 years 8 months)

Managed guest arrivals and departures, provided personalized recommendations, coordinated third-party services, and maintained daily financial records. Handled guest requests and service issues while maintaining high hospitality standards.

Customer Service Guest Relations Concierge Services Payment Reconciliation Hospitality Microsoft Office