I'm looking for a remote property operations role where I can manage OTA/PMS platforms, coordinate vendors and maintenance, and deliver structured owner communication and reporting. Bilingual, immediate availability.
Gustavo Cabrero
@guzlightyear
Property ops specialist — 31 vacation rentals, 5 OTA platforms, bilingual. 25+ years in operations. Remote-ready from Loreto, México.
What I'm looking for
I’m an operations specialist with 25+ years managing complex, multi-stakeholder environments across property management, hospitality, and IT systems. I’ve led end-to-end vacation rental operations for 31 properties in Loreto, BCS—handling reservations, OTA coordination, owner reporting, maintenance dispatch, and guest resolution across Airbnb, Booking.com, Expedia, TripAdvisor, and VRBO simultaneously.
I bring a structured systems engineering background to hands-on operations, staying calm under pressure while keeping disciplined documentation and high-volume coordination. As General Manager, I served as the primary point of contact for international property owners (US/Canadian), delivering regular operational and financial reporting and maintaining consistent owner satisfaction and platform ratings.
I also supported nightly operational control through my role in a full-service hotel environment, performing night audit work, transaction reconciliations, and end-of-day reporting while identifying and escalating discrepancies. Across both hospitality and IT—spanning director-level technology work and systems integration—I streamline workflows to reduce response times, improve service consistency, and keep teams and vendors aligned with minimal supervision.
Experience
Work history, roles, and key accomplishments
Night Audit & Ops Support
Loreto Bay Golf Resort & Spa
Jan 2023 - Jan 2025 (2 years)
Performed nightly operational audits, transaction reconciliations, and end-of-day reporting, maintaining accurate overnight records and escalating operational discrepancies. Supported guest-facing needs during overnight shifts through issue resolution, communication, and cross-team coordination while working independently.
Property Operations Manager
Ocean Golf & Villa Rentals
Sep 2019 - Apr 2024 (4 years 7 months)
Managed end-to-end vacation rental operations for a portfolio of 31 properties in Loreto, BCS, covering reservations, OTA coordination, owner reporting, maintenance dispatch, and guest issue resolution across multiple platforms. Oversaw listings and availability/pricing workflows across 5 OTA channels and coordinated vendors and staff to keep service levels consistent.
Charter Operations Manager
Outpost Charters
Jan 2025 - Present (1 year 4 months)
Managed seasonal charter fishing operations, including bookings, scheduling, customer communication, payments, and vendor coordination. Resolved customer service issues and maintained service quality standards throughout the operating season.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
Bachelor of Science, Computer Systems Engineering
Earned a B.Sc. in Computer Systems Engineering from Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) in 1993.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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