Open to opportunities

Jonathan Labata

@jonathanlabata

Message

I manage vacation rental guest operations, reservations, and property coordination across major booking platforms.

Philippines

Message

What I'm looking for

I'm open to new opportunities and long-term partnerships where I can support guest operations, property management, real estate administration, CRM workflows, and exceptional customer experiences.

At Tampa Vacation Collection, I managed guest communications and reservations across Airbnb, VRBO, Expedia, and direct booking channels. I handled booking changes, payments, guest concerns, check-in instructions, and coordination with housekeeping and maintenance teams to keep properties guest-ready.

I've also supported real estate sales operations at Next Chapter Homes and McGrath Bulimba Real Estate, from cold calling and seller lead nurturing to CRM management, automated campaigns, listing presentations, property documents, reports, and client newsletters.

I'm a highly organized remote professional who enjoys solving operational issues, maintaining accurate records, and creating seamless customer experiences in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Guest Experience Specialist

Tampa Vacation Collection

Jan 2025 - Jul 2026 (1 year 6 months)

Managed guest communications across multiple booking platforms, processed reservations and payments, and coordinated with housekeeping and maintenance teams to ensure guest satisfaction.

Airbnb VRBO Expedia Guest Communication Reservation Management Payment Processing Zelle Venmo Airbnb Resolution Center Maintenance Coordination Customer Service Problem Solving Time Management Team Coordination Attention To Detail Multitasking

Real Estate Support / Sales Admin

Next Chapter Homes

Jan 2025 - May 2026 (1 year 4 months)

Conducted outbound cold calling to qualify leads, managed CRM data, and set up automated marketing campaigns to nurture leads through the sales pipeline.

Cold Calling Lead Qualification CRM Management RESimpli Lead Nurturing Drip Campaigns Voicemail Drops Website Building Google Sheets Workflow Optimization

Real Estate Support / Sales Admin

McGrath Bulimba Real Estate

Jan 2025 - Mar 2025 (2 months)

Created listing presentations, managed property documents, prepared reports, and coordinated open house invitations and newsletters for property marketing.

Report Preparation Entry Notice Newsletters Marketing