RR Garcia

Supported daily property operations for luxury short-term rentals, coordinating tenant/guest communication, maintenance requests and vendors to ensure timely issue resolution and property compliance.

Handled guest bookings, check-ins/outs and inquiries, resolved issues by coordinating with internal teams and vendors, and maintained high standards for guest experiences across listings.

Provided end-to-end guest support for contactless hospitality stays, managing reservations, coordinating housekeeping and maintenance, and resolving guest issues to ensure positive experiences.

Supported talent acquisition by pre-qualifying, sourcing and onboarding licensed nurses and healthcare professionals for US hospital deployments.

Coordinated provider operations for behavioral health services, sourcing LCSWs, scheduling deployments, managing client consents and processing invoicing for deployed staff.

Resolved customer disputes and billing appeals for consumer banking, conducting investigations and negotiating resolutions to restore account standing and customer satisfaction.

Provided travel advice and reservations in a contact center, promoted brand offers and made creative decisions to drive hotel revenue and customer loyalty.

Managed accounts and billing inquiries for cloud communications customers, recommended service plans and supported healthcare clients' communication needs.

Handled wireless billing and warranty inquiries via chat and calls, assisted customers with plans, troubleshooting and warranty replacements to maintain service satisfaction.

Handled account and billing inquiries for credit card customers, ensuring account accuracy and providing support to maintain good credit standing.

Activities and societies: CHED Special Study Grant Program for Congressional Districts (2003-2007); Bicol University Summer Program (April–May 2006)

Completed a Bachelor of Communication Arts with a major in Journalism, graduating in April 2007.

Completed secondary education at Sorsogon National High School from 1999 to 2003.

Attended elementary education at Our Lady's Village Elementary School in Bibincahan, Sorsogon City from 1997 to 1999.

Attended primary education at Sorsogon Pilot Elementary School from 1991 to 1993.