Open to opportunities

clarissa catalino

@clarissacatalino

Message

Experienced Virtual Assistant and Airbnb-focused Property Manager.

Philippines

Message

What I'm looking for

I seek a role leveraging Airbnb/STR management and virtual assistance skills in a collaborative, service-focused team where I can improve guest experience, streamline operations, and grow responsibility in property and client management.

I am an experienced Virtual Assistant and Property Manager specializing in Airbnb and short-term rental operations, guest communication, and administrative support.

With over four years supporting property owners and managing listings, I optimize content for visibility, coordinate bookings and maintenance, and maintain 5-star guest experiences through fast issue resolution and personalized support.

I bring strong customer service, finance reconciliation, and CRM management skills—proficient with Airbnb, VRBO, Guesty, Breezeway, QuickBooks, Canva Pro, ClickUp, Notion, and HubSpot.

I am reliable, proactive, and results-driven, with additional experience in inbound/outbound customer support, sales account management, and marketing initiatives that improve operational efficiency and guest satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bayshore Dental Studion

Mar 2020 - Sep 2022 (2 years 6 months)

Handled inbound and outbound patient calls for a dental clinic, including appointment scheduling, confirmations, rescheduling, and general inquiries. Assisted patients with basic insurance and billing questions, maintained accurate patient records, and ensured all communications followed HIPAA and confidentiality standards.

Customer Service Representative

UnitedHealthcare

Provided inbound/outbound support, email handling, retention services, and patient scheduling/billing support while meeting service metrics and building strong client rapport.

Inbound Outbound Calling Email Support Scheduling Billing Support Retention CRM

Virtual Assistant (Freelance)

Freelance

Delivered administrative and marketing support including email/calendar management, QuickBooks invoicing/payroll, appointment setting, recruitment assistance, and social media/content creation.

Google Calendar Motion Quickbooks Appointment Setting Data Entry ClickUp Notion HubSpot

Property Manager / Virtual Assistant

Casaway LLC

Managed Airbnb and short-term rental operations including listings optimization, guest communications, check-ins/check-outs, vendor coordination, and finance reconciliation to maintain 5-star guest experiences.

Airbnb Guesty VRBO Breezeway CRM Management

Sales Account Executive

Pink Armour Corporation

Managed end-user accounts in industrial and power sectors, handled procurement and logistics, prepared proposals, and conducted client visits to ensure customer satisfaction.

Account Management Procurement Logistics Client Relations Sales Operations