Sof Padogdog
@sofpadogdog
Guest experience and operations specialist focused on hospitality growth.
What I'm looking for
I am a results-driven Guest Experience and Operations Specialist with a strong track record in improving guest satisfaction and optimizing property operations across multiple channels.
I have driven properties from low to full occupancy through strategic hospitality marketing, influencer partnerships, and social media engagement, while serving as the primary guest communication lead across platforms like Hostfully.
I led onboarding and connectivity for property listings on OTAs using NextPax, troubleshooting integrations and serving as the main contact for property managers to ensure smooth onboarding and visibility.
I bring a customer-centric mindset, operational efficiency, cross-functional collaboration, and a proactive approach to upselling and problem resolution that consistently enhances guest experiences and business outcomes.
Experience
Work history, roles, and key accomplishments
Hospitality Virtual Assistant
Zen Nest
Jan 2025 - Nov 2025 (10 months)
Executed hospitality marketing and guest communications to drive properties from low to full occupancy, coordinated influencer and UGC partnerships, and collaborated with operations teams to improve guest satisfaction and increase booking value.
Guest Experience Specialist
AvantStay, Inc.
Jan 2021 - Jan 2025 (4 years)
Provided guest support across VRBO, Airbnb, and Booking.com, resolved platform and onsite issues, and coordinated with local teams and concierge services to improve guest experience and satisfaction.
Operations and Onboarding Specialist
NextPax
Jan 2023 - Jan 2024 (1 year)
Led onboarding and connectivity of property listings to OTAs via the NextPax platform, troubleshooting integrations and serving as primary contact for property managers to ensure listing visibility and operational continuity.
Offsite Proctor
OP360 - Examity
Jan 2018 - Jan 2021 (3 years)
Monitored exam integrity and authenticated test-takers remotely, provided technical troubleshooting and customer-focused support to ensure smooth remote testing experiences.
Telemarketer / Appointment Setter
Callbox Inc.
Jan 2016 - Jan 2018 (2 years)
Generated leads and set appointments through outbound calling, handled email correspondence and client profiling to improve conversion and nurture prospects.
Education
Degrees, certifications, and relevant coursework
Holy Cross of Davao College
Bachelor of Science in Accountancy, Accountancy
2019 -
Completed coursework for a Bachelor of Science in Accountancy beginning in 2019.
Availability
Location
Authorized to work in
Social media
Job categories
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