Open to opportunities

Sof Padogdog

@sofpadogdog

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Guest experience and operations specialist focused on hospitality growth.

Philippines

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What I'm looking for

I seek a customer-focused hospitality role where I can improve guest satisfaction, manage property operations and onboarding, collaborate cross-functionally, and grow through strategic marketing and operational responsibilities.

I am a results-driven Guest Experience and Operations Specialist with a strong track record in improving guest satisfaction and optimizing property operations across multiple channels.

I have driven properties from low to full occupancy through strategic hospitality marketing, influencer partnerships, and social media engagement, while serving as the primary guest communication lead across platforms like Hostfully.

I led onboarding and connectivity for property listings on OTAs using NextPax, troubleshooting integrations and serving as the main contact for property managers to ensure smooth onboarding and visibility.

I bring a customer-centric mindset, operational efficiency, cross-functional collaboration, and a proactive approach to upselling and problem resolution that consistently enhances guest experiences and business outcomes.

Experience

Work history, roles, and key accomplishments

Hospitality Virtual Assistant

Zen Nest

Jan 2025 - Nov 2025 (10 months)

Executed hospitality marketing and guest communications to drive properties from low to full occupancy, coordinated influencer and UGC partnerships, and collaborated with operations teams to improve guest satisfaction and increase booking value.

Social Media Marketing Influencer Partnerships Upselling Property Management

Guest Experience Specialist

AvantStay, Inc.

Jan 2021 - Jan 2025 (4 years)

Provided guest support across VRBO, Airbnb, and Booking.com, resolved platform and onsite issues, and coordinated with local teams and concierge services to improve guest experience and satisfaction.

Customer Service Cross Functional Collaboration Communication CRM

Operations and Onboarding Specialist

NextPax

Jan 2023 - Jan 2024 (1 year)

Led onboarding and connectivity of property listings to OTAs via the NextPax platform, troubleshooting integrations and serving as primary contact for property managers to ensure listing visibility and operational continuity.

OTA NextPax Onboarding Technical Troubleshooting Client Communication Account Management

Offsite Proctor

OP360 - Examity

Jan 2018 - Jan 2021 (3 years)

Monitored exam integrity and authenticated test-takers remotely, provided technical troubleshooting and customer-focused support to ensure smooth remote testing experiences.

Technical Troubleshooting Customer Support Monitoring Communication

Telemarketer / Appointment Setter

Callbox Inc.

Jan 2016 - Jan 2018 (2 years)

Generated leads and set appointments through outbound calling, handled email correspondence and client profiling to improve conversion and nurture prospects.

Outbound Calling Lead Generation Appointment Setting Communication