April Balite

I’m an operations and virtual support professional with around 10 years of experience across customer service, executive assistance, short-term rental management, and HVAC/refrigeration operations.

Over the years, I’ve supported executives, property management companies, and service-based businesses. My experience includes managing calendars and inboxes, coordinating meetings, handling customer and guest communication, scheduling field technicians, managing work orders, coordinating cleaners, maintenance teams and vendors, tracking deadlines and follow-ups, maintaining documentation, and helping keep daily operations organized.

A large part of my recent experience has been in short-term rentals, where I’ve worked with Airbnb, VRBO, Guesty, Hostaway, PriceLabs, and other property management tools. I’ve handled reservations, guest concerns, turnovers, maintenance coordination, expenses, property readiness, and operational issues from start to resolution.

I also have direct experience supporting a commercial HVAC and refrigeration company, coordinating technicians, preventive maintenance, emergency repairs, access arrangements, work orders, clients, and field-service follow-ups using platforms such as Jobber and ServiceChannel.

I’m most interested in opportunities involving operations, executive support, property management, customer success, and service coordination. I enjoy roles where I can take ownership, solve problems, improve processes, and keep multiple moving pieces organized rather than simply waiting for tasks to be assigned.

I’m comfortable learning new systems, working independently with remote teams, and using AI and automation tools to work more efficiently. Long term, I’m looking for a company where I can contribute my existing experience, continue developing my operations and leadership skills, and grow into greater responsibility.