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Andrew Bermillo

@andrewbermillo

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Customer support specialist for Tripadvisor who managed partner listings, accounts, and daily customer interactions.

Philippines

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What I'm looking for

I'm seeking a Virtual Assistant or Customer Support role where I can leverage my communication, organizational, problem-solving, and client support skills to provide reliable day-to-day operational support.

At Tripadvisor, I supported hotel, restaurant, and attraction partners with listing updates, account management, and platform concerns. I handled partner interactions through email, chat, and phone and kept CRM records and follow-ups accurate.

At Viator, I helped travelers plan trips, manage reservations, and resolve booking and billing concerns. I also recommended tours based on customer needs and processed payments, tickets, and travel documents.

At Vrbo, I supported guests and property owners with reservations, listing details, and availability calendars. I also coordinated booking changes and cancellations while following platform policies.

My experience also includes appointment setting, sales, and construction project coordination. I'm seeking a Virtual Assistant or Customer Support role where I can provide reliable day-to-day operational support.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Sutherland Global Services

Sep 2024 - Jul 2026 (1 year 10 months)

Managed 50+ partner interactions daily through email, chat, and phone support while maintaining accurate CRM records and case documentation. Assisted partners with listing updates, account management, and platform-related concerns, collaborating with cross-functional teams to resolve complex cases.

CRM Customer Support Email Support Live Chat Phone Support Case Management Cross Functional Collaboration SLA Compliance

Customer Service Representative

Sutherland Global Services

Feb 2024 - Aug 2024 (6 months)

Assisted travelers with trip planning, reservations, booking modifications, cancellations, and travel-related inquiries. Provided personalized recommendations, processed payments, and managed booking and billing concerns with accuracy and professionalism.

Customer Service Reservation Management Booking Modifications Payment Processing Travel Recommendations Upselling

Contract Appointment Setter / Cold Caller

Haulla

Dec 2023 - Jan 2024 (1 month)

Conducted 100+ outbound calls daily, consistently meeting appointment-setting KPIs. Engaged decision-makers, qualified prospects, and maintained detailed CRM records to ensure accurate pipeline management.

Cold Calling Appointment Setting Lead Qualification CRM Pipeline Management Sales Collaboration

Sales Representative

Quantrics by NQX

Jun 2023 - Dec 2023 (6 months)

Handled inbound calls providing support for cancellations, billing adjustments, and subscription changes while identifying sales opportunities. Delivered accurate product information and tailored solutions, upselling products and services to drive revenue.

Inbound Sales Customer Support Billing Adjustments Upselling Account Management Product Knowledge

Construction Project Manager

Independent Contractor

Aug 2022 - May 2023 (9 months)

Coordinated schedules and communications between clients, subcontractors, suppliers, and project stakeholders. Monitored project timelines, managed costs, and conducted site inspections to ensure quality and safety compliance.

Project Management Scheduling Cost Control Site Inspections Stakeholder Communication Quality Assurance