I seek a role that fosters growth, values teamwork, and offers opportunities for community impact and thrive for excellence
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JK@jonathankoomson
Young professional skilled in project management and digital customer service.
GhanaI seek a role that fosters growth, values teamwork, and offers opportunities for community impact and thrive for excellence
I am a passionate young professional with a solid foundation in Business Administration and a diverse range of experiences in project creation and management, marketing, and digital customer service. My journey has been enriched by my roles in leadership and volunteering, where I have developed essential skills that contribute to community development and organizational success.
As the Local Director for Incoming Global Volunteer at AIESEC in Legon, I honed my abilities in managing international partnerships and ensuring effective project execution. My experience as a Public Relations Officer for the Electoral Commission of the University of Professional Studies further strengthened my communication and event organization skills. I thrive in dynamic environments and am committed to delivering excellence in every task I undertake.
Currently, I am enhancing my expertise as a Digital Customer Service Trainee, where I focus on providing exceptional service in a multinational setting. I am adept at using CRM tools and collaborating with teams to resolve complex customer issues. My core values of growth, discipline, and adaptability drive me to continuously improve and excel in my professional journey.
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Work history, roles, and key accomplishments
Ghana Standard Authority
Nov 2022 - Dec 2023 (1 year 1 month)
Provided administrative support by assisting in routine projects, typing, calculating, and coordinating documents. Facilitated office communication by managing mail correspondence and prepared invoices for payment. Contributed to team efforts by accomplishing related results and ensuring efficient departmental operations.
Electoral Commission, UPSA
Feb 2022 - May 2022 (3 months)
Organized events and developed press releases for the commission. Provided public education and communication, responding to public events and corresponding with the media.
AIESEC in Legon
Mar 2021 - Mar 2022 (1 year)
Ensured effective conversion along the sales channel and value co-delivery for customers. Managed international partners and oversaw project creation and management, working directly with CHIF Ghana's management and operations.
Generation Ghana
Completed an intensive training program focused on digital customer service principles and handling diverse customer needs in a multinational environment. Proficiently managed customer interactions using CRM tools like Live Chat and audio calls, alongside AI tools, resolving issues promptly and maintaining detailed records. Collaborated with team members and engaged in role plays to refine service
Degrees, certifications, and relevant coursework
UABachelor of Science, Business Administration
2018 - 2022
Activities and societies: Public Relation Officer for the Electoral Commission of University of Professional Studies, Accra (02/2022 - 05/2022)
Software and tools used professionally
GhanaYou can contact Jonathan and 90k+ other talented remote workers on Himalayas.
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