Open to opportunities

Levi User

@leviuser

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Adaptable professional passionate about problem-solving and innovation.

Ghana

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What I'm looking for

I am looking for a role that allows me to leverage my skills in project coordination and customer service while fostering a collaborative and innovative work environment.

I am a highly adaptable and multi-talented professional with a deep enthusiasm for problem-solving and innovative thinking. My goal-oriented nature drives me to pursue personal growth, and I thrive in addressing challenging projects that stretch my limits and expand my potential.

In my recent role as a Customer Service Associate at Concentrix-Ghana, I provided exceptional customer support and collaborated with team members to enhance operations and improve customer experience. My experience at GCB Bank PLC, both during my national service and as an intern, allowed me to develop strong administrative and financial skills, including account management and customer service.

With a background in project coordination and a commitment to helping others reach their peak through innovation and mentorship, I am constantly seeking new opportunities to apply my skill set and make a positive change wherever I go.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Concentrix-Ghana

Jul 2023 - May 2024 (10 months)

Provided exceptional customer support by phone and email, resolving real-time inquiries. Collaborated with team members to enhance day-to-day operations and improve customer experience.

Customer Support Email Support Phone Support Customer Satisfaction Team Collaboration

National Service

GCB Bank PLC

Nov 2021 - Aug 2022 (9 months)

Opened and updated accounts using the Omni App, and closed accounts while aiding with fund transfers using Oracle Finance Services. Assisted with administrative duties of the branch.

Account Management Administrative Support Fund Transfers Omni

Administrative Assistant

Kidde Kollege International

Sep 2019 - Dec 2019 (3 months)

Assisted with various administrative duties and maintained accurate record-keeping for the school. Served as a school librarian and physical education teacher, supporting student development.

Administrative Support Record keeping

Intern

GCB Bank PLC

Jul 2019 - Aug 2019 (1 month)

Assisted with account opening at the KYC level, ensuring compliance with regulatory requirements. Supported the team in processing customer documentation efficiently.

KYC Compliance Banking Operations

Education

Degrees, certifications, and relevant coursework

STEP UP BUSINESS SCHOOL

PMP Certification, Project Management

Completed a training program focused on Project Management Professional (PMP) methodologies. Gained expertise in project planning, execution, and monitoring.

University of Ghana

Bachelor of Science, Family and Consumer Sciences

Pursued a Bachelor of Science in Family and Consumer Sciences, focusing on interdisciplinary studies related to family well-being, consumer behavior, and resource management. Developed skills in research, analysis, and practical application within the field.

Aburi Girls Senior High School

High School Diploma, Economics

Completed secondary education with a focus on Economics. Studied fundamental economic principles, including microeconomics and macroeconomics, and developed analytical skills.