Open to opportunities

Stephie A

@stephiea

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Administrative and customer service professional delivering accurate, high-quality support.

Ghana

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What I'm looking for

I’m looking for full-time or contract work where I can apply precise office administration, invoice processing, HR/payroll support, and customer service—working with a team that values organization, accuracy, and meeting service targets.

I’m a detail-oriented Administrative and Customer Service Professional with over four years of experience supporting office administration, invoice processing, records management, HR support, and customer relations. I’m known for accuracy, professionalism, and strong organizational skills in fast-paced environments.

In customer-facing roles, I managed 20–50 customer interactions daily across multiple service channels, handling inquiries, complaints, and service requests with prompt, accurate responses. I consistently met monthly KPIs and service targets while maintaining detailed product and service knowledge to guide customers effectively.

During peak periods, I supervised a team of 20+ staff as a Seasonal Floor Manager, driving performance through active coaching, motivation, and real-time feedback. I resolved escalated customer complaints professionally and improved first-contact resolution, while coordinating staff scheduling and floor workflows to keep service delivery smooth.

Most recently, as an Administrative Assistant, I handled daily office operations, monthly invoice reconciliation, payroll documentation, and employee records while supporting recruitment coordination, onboarding, and leave administration. I also manage executive calendars, multi-stakeholder meetings, and professional reporting—backed by a Bachelor of Arts in Geography and Resource Development & Political Science.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Eternics Limited

Nov 2025 - Jun 2026 (7 months)

Managed daily office operations including scheduling, correspondence, and document filing. Processed and reconciled invoices, supported payroll documentation and HR records, and coordinated recruitment, onboarding, and leave administration.

Office Administration Scheduling Correspondence Report Writing Invoice Processing Financial Record Keeping Employee records management Recruitment coordination Onboarding Leave Administration Microsoft Word Microsoft Excel

Customer Service Representative

Fair Trade Outsourcing

Dec 2021 - Oct 2025 (3 years 10 months)

Managed 20–50 customer interactions daily across multiple service channels while meeting service KPIs and resolution targets. Handled inquiries and complaints professionally, and supported secure exam administration by maintaining a controlled environment for online test-takers.

Customer Service Escalation Management KPI Management Service Target Achievement Controlled Environment Maintenance

Seasonal Floor Manager

Fair Trade Outsourcing

Oct 2023 - Dec 2023 (2 months)

Supervised a team of 20+ customer service representatives during peak customer service periods. Resolved escalated complaints and coordinated staff scheduling and floor workflows to maintain service quality.

Team Leadership Customer Service Supervision Staff Scheduling Performance Coaching Real Time Feedback Escalation Management Complaint Resolution Service Target Achievement KPI Management

National Service Person

Physical Planning Dept., Weija Gbawe Municipal Assembly

Sep 2019 - Aug 2020 (11 months)

Supported urban and regional planning projects through data collection and documentation for land-use decisions. Prepared maps, reports, and departmental presentations, and verified land allocation records to ensure they were accurate and free of encroachment.

Data Collection Records Management Report Writing Field Verification Land Allocation Record Management

Peer Partner (Volunteer)

New York University

Jan 2017 - Jan 2019 (2 years)

Mentored peers to support academic success and social adjustment and served as a liaison between students and the local Ghanaian market. Facilitated community integration for international students.

Peer Mentoring Academic Support Social Adjustment Support Student Liaison Intercultural Support

Intern

Electoral Commission of Ghana

Jun 2017 - Jul 2017 (1 month)

Supported national voter registration activities by ensuring accurate data capture and well-organized documentation. Assisted civic education outreach programs to increase voter awareness and community participation.

Voter Registration Support Civic Education Outreach