Diana Williams
@dianawilliams
Proactive administrative professional delivering executive support and exceptional customer service.
GhanaWhat I'm looking for
I am a proactive administrative professional with over 6 years of experience managing complex operations and delivering high-quality executive support in fast-paced environments. I combine discretion, emotional intelligence, and strong communication to ensure positive client experiences and reliable stakeholder engagement.
My background includes coordinating calendars and events, managing confidential records, liaising with hundreds of beneficiaries and volunteers, and balancing administrative duties with client-facing responsibilities. I have led project coordination efforts, improved operational processes, and supported training and program logistics with precision.
I hold a BSc in Business Administration and certifications in Management & Leadership and Digital Customer Service. I am seeking to leverage my administrative, customer service, and digital operations skills to support high-level leadership and contribute to organizational efficiency.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Trainee
Generation Ghana
Jun 2025 - Aug 2025 (2 months)
Completed training in digital customer service tools and virtual communication platforms, participating in simulations to improve service delivery and issue resolution.
Administrative Support
Compassion International Ghana
Aug 2019 - Mar 2025 (5 years 7 months)
Managed executive calendars, coordinated meetings and events, and maintained confidential records while serving as liaison for 250+ program beneficiaries to ensure smooth program operations.
Records & Administrative Officer
Jamra Polyclinic
Sep 2018 - Jul 2019 (10 months)
Oversaw patient records and front-desk operations, coordinated staff rosters and meetings, and processed insurance claims to improve operational accuracy and efficiency.
Customer Service Representative
Samsung/Vodafone Ghana
Mar 2016 - Jun 2016 (3 months)
Resolved 90% of customer queries and escalated technical issues to ensure timely resolutions and improved customer satisfaction during a short-term assignment.
Education
Degrees, certifications, and relevant coursework
Generation Ghana
Certificate, Digital Customer Service
2025 - 2025
Completed a Certificate in Digital Customer Service from Generation Ghana in 2025 focused on digital tools and virtual customer communication.
CIChartered Management Institute
Certificate, Management & Leadership
2021 - 2021
Completed a Certificate in Management and Leadership from the Chartered Management Institute in 2021 emphasizing leadership and management competencies.
Knutsford University College
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration through Knutsford University College affiliated with the University of Ghana, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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