Jonathan Johnson

I am a dependable customer service professional with over a decade of experience supporting clients via phone, chat, and in-person channels. I consistently deliver calm, empathetic communication and prioritize positive outcomes for customers under pressure.

My background includes high-volume remote technical support for AppleCare, retail sales, and logistics roles where I balanced technical tasks with customer-facing responsibilities. I have a track record of de-escalating difficult situations, troubleshooting technical issues, and maintaining strong customer satisfaction scores.

Operationally, I am comfortable using multiple digital tools (Slack, Zoom, Teams) and CRMs, and I take ownership of tasks with strong time management and prioritization skills. I have collaborated cross-functionally with engineering, production, procurement, and warehouse teams to meet deadlines and streamline processes.

I bring reliability, attention to detail, and adaptability to changing priorities. I am looking to contribute my remote customer engagement, technical troubleshooting, and conflict-resolution expertise to a team that values service excellence and continuous improvement.