Tierra Sammons
@tierrasammons
Customer-focused service professional skilled in technical support, scheduling coordination, and client relations.
United StatesWhat I'm looking for
I am a customer-focused service professional with experience in technical support, call-center coordination, and hands-on caregiving. I have supported installation and service teams as a regional liaison, managed digital scheduling for technicians, and provided inbound and outbound customer support while building strong relationships with peers, stakeholders, and senior leadership.
My background includes retail technical support at the Apple Store, seasonal and remote roles, and several years delivering compassionate client care and daily living assistance. I hold an Associate of Applied Business in Internet and Interactive Media Design and bring strong communication, CRM, Microsoft Office, Adobe Creative Suite, and teamwork skills to help organizations meet customer satisfaction and operational goals.
Experience
Work history, roles, and key accomplishments
Call Center Customer Service Admin
Leaf Home
Feb 2024 - Nov 2024 (9 months)
Served as primary liaison and regional corporate contact for installation and service teams, coordinated technician appointments via digital scheduling, and delivered outstanding inbound/outbound customer service to improve service delivery.
Caregiver
Carebuilders
Feb 2023 - Jan 2024 (11 months)
Provided compassionate, personalized care and assistance with daily activities, maintained safe and clean environments through meal preparation and housekeeping, and collaborated with healthcare professionals to support client well-being.
Sales Associate
Finish Line
Jul 2018 - Jun 2021 (2 years 11 months)
Collaborated with team members to meet sales targets, managed cashier duties and restocking, and maintained store presentation to deliver an inviting customer experience.
Education
Degrees, certifications, and relevant coursework
ECEastern Gateway Community College
Associate of Applied Business, Internet and Interactive Media Design
Completed an Associate of Applied Business in Internet and Interactive Media Design, focusing on web and media design principles and practical tools.
Availability
Location
United StatesAuthorized to work in
Job categories
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