Open to opportunities

Mohammed EL BOURKADI

@mohammedelbourkadi

Message

Detail-oriented customer service associate with technical support expertise.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and technical knowledge in a supportive and collaborative environment, with opportunities for growth and development.

I am a detail-oriented and organized professional with a strong background in customer service and technical support. Currently, I work as a Customer Service Associate at Amazon Locker, where I efficiently manage customer orders and resolve issues through effective problem-solving. My experience at Amazon has honed my ability to work in fast-paced environments while maintaining a high level of customer satisfaction.

Previously, I served as a Customer Service and Technical Support Agent at Amazon, where I resolved customer complaints with empathy and ensured proper follow-up. My collaborative approach with team members led to enhanced customer service experiences and exceeded team goals. I am passionate about providing easy-to-understand guidance to customers and am always ready to take on additional responsibilities to meet team objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Amazon Locker

Apr 2024 - Present (1 year 3 months)

Received, picked, and stowed customer orders, processed returns, and prepared for delivery. Worked through problem-solving scenarios for customers.

Customer Service order fulfillment Returns Processing Problem Solving Inventory Management

Customer Service and Technical Support Agent

Amazon

Jul 2021 - Apr 2024 (2 years 9 months)

Resolved customer complaints with empathy, ensuring proper follow-up and resolution of issues, resulting in increased loyalty and repeat business. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Technical Support Troubleshooting Conflict Resolution Customer Retention Team Collaboration

Education

Degrees, certifications, and relevant coursework

Wake Technical Community College

IT Support Technician, IT Support

Completed coursework and practical training to become an IT Support Technician. Gained skills in user support, troubleshooting, hardware, software, OS, and network diagnostics.