Jonathan Balen
@jonathanbalen
Dedicated customer service representative with a background in IT.
What I'm looking for
I am a Bachelor of Science in Information Technology graduate with a strong commitment to broadening my knowledge and honing my skills in the tech industry. My experience spans various roles, including customer service and retail, where I have developed a keen ability to assist customers and manage inquiries effectively. I believe my innate capabilities can be a valuable asset to any company.
Throughout my career, I have worked in diverse environments, from retail as a Store Associate to a Customer Service Representative at Ubiquity. My responsibilities have included organizing merchandise, processing payments, and providing exceptional customer service. I have also gained experience in graphic design and social media management, which has enhanced my communication skills and creativity.
Currently, I am seeking opportunities that will allow me to leverage my technical skills and customer service experience. I am eager to contribute to a dynamic team and help drive success through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Appointment Setter/Verification Manager
Texas Home Solar
Jan 2024 - May 2024 (4 months)
Cold called leads to gauge interest in solar services, collected qualifying information, and verified leads for appointment setting.
Customer Service Representative
Ubiquity
Apr 2023 - Jan 2024 (9 months)
Provided assistance to customers regarding product inquiries and resolved concerns to enhance customer service excellence.
Production Encoder
Red Ribbon Commissary
Nov 2022 - Mar 2023 (4 months)
Encoded and recorded production and logistics transactions in the database to ensure accurate inventory management.
Basic Graphic Designer
Provincial Tourism Department
Jan 2020 - Jul 2022 (2 years 6 months)
Edited pictures and videos to promote the province of Misamis. Managed social media accounts and responded to potential leads for tourist spots.
Store Associate
NestleHenri’sStaffshop
Jun 2019 - Jan 2020 (7 months)
Assisted customers, processed payments, and maintained organized sales floors. Responsibilities included organizing merchandise, restocking shelves, and ensuring a clean store environment.
Education
Degrees, certifications, and relevant coursework
Tagoloan Community College
Bachelor of Science, Information Technology
2010 - 2014
Studied Bachelor of Science in Information Technology, focusing on developing skills in information systems, programming, and technology management.
Agusan National High School
High School Diploma, General Education
2004 - 2010
Completed secondary education, gaining foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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