Nicole Andrei Versosa
@nicoleandreiversosa
Detail-oriented professional with extensive customer service experience.
What I'm looking for
I am a detail-oriented and organized professional with a strong background in customer service and office work. With over six years of experience in various roles, I have honed my skills in communication, problem-solving, and multitasking. My journey began with a Bachelor of Science in Information System from Tarlac State University, which laid the foundation for my analytical abilities and technical knowledge.
Throughout my career, I have consistently demonstrated my ability to assist customers effectively, whether through inbound or outbound calls, appointment setting, or providing support for various services. My roles have ranged from Sales Representative to Customer Service Associate, where I have successfully managed client interactions and ensured high levels of satisfaction. I pride myself on being trustworthy, discreet, and flexible, always striving to exceed expectations and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Sales Representative / Appointment Setter
Byrd International LLC
Jul 2023 - Nov 2024 (1 year 4 months)
Assisted homeowners in booking gutter cleaning services and provided customer service support. Ensured smooth communication between clients and service providers.
Customer Service Associate
Peak Support Agero Roadside Assistance
Jun 2022 - Jun 2023 (1 year)
Assisted insurance clients by coordinating with tow/service providers for stranded policyholders and processed necessary vehicle documentation.
Sales Representative / Customer Service
Cloudstaff Ice Enterprise / Arrivia
Jan 2021 - May 2022 (1 year 4 months)
Handled inbound calls for travel bookings, including hotels, flights, and car rentals, while offering account upgrades for enhanced benefits.
Sales Agent/Team Leader
DominGold I.T Solutions
Jun 2020 - Dec 2020 (6 months)
Conducted outbound calls for solar panel appointments and handled inbound inquiries regarding property purchases and subscriptions.
Sales Agent
DH & Isaacs Inc.
Sep 2019 - Jun 2020 (9 months)
Performed outbound calls to pre-qualify customers for student loan forgiveness programs and created necessary subscription agreements.
Customer Service Representative
SITEL Tarlac
Apr 2018 - Oct 2019 (1 year 6 months)
Assisted customers with online orders and addressed general inquiries regarding their purchases.
Office Staff
Tarlac Municipal Hall
Jul 2016 - Dec 2016 (5 months)
Supported solicitors and managed the schedules and meetings of city councilors.
Line Operator
International Wiring Systems Phils. Corporation
Aug 2014 - May 2015 (9 months)
Operated machinery to tape wiring harnesses for vehicles on a production line.
Bell Man
Grand L Square Hotel and Residences
Feb 2014 - Jul 2014 (5 months)
Assisted guests with their luggage and guided them to their rooms, ensuring a welcoming experience.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor of Science, Information System
2010 - 2014
Completed a Bachelor of Science in Information System, focusing on the development and management of information systems and technology.
Tarlac National High School
High School Diploma, General Studies
2009 - 2010
Completed secondary education with a focus on general studies, preparing for higher education.
College of the Holy Spirit of Tarlac
Elementary Education, General Education
2006 - 2009
Completed primary education with a focus on foundational subjects, fostering a strong academic background.
College of the Holy Spirit
Elementary Education, Elementary Education
2000 - 2006
Completed elementary education, developing basic skills in literacy, numeracy, and social studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Nicole Andrei?
You can contact Nicole Andrei and 90k+ other talented remote workers on Himalayas.
Message Nicole AndreiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
