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Megan User

@meganmayfield

Message

Lead Technical Writer

United States

Message

What I'm looking for

I’ve spent the last few years in my current role developing hundreds of instructional guides, biweekly release notes, API docs-as-code (using OpenAPI standards and Git version control), user certification quizzes for 1900+ learners, and managing knowledge bases from MadCap Flare to Helpjuice. While I’m an independent worker who’s great at managing multiple projects and seasoned in the remote environment, I’m still a big proponent of cross-functional collaboration with teams like Product, Engineering, and Customer Support to ensure that documentation is the best it can be from the point of view of everyone who depends on it.

Experience

Work history, roles, and key accomplishments

Current

Lead Technical Writer

Current

Kibo Commerce

Jun 2017 - Present (7 years 11 months)

Creating SaaS product instructional guides, API documentation (using docs-as-code), release notes, and training materials for technical and non-technical audiences. Managing content on a variety of platforms and knowledge bases from Confluence to Madcap Flare to Helpjuice. Collaborating with Engineering, Support, and other teams as well as auditing docs to identify areas of improvement.

SaaS REST APIs OpenAPI JSON YAML Git Confluence Helpjuice KnowledgeOwl SEO

Policy Administrative Assistant

Texas Health Presbyterian Hospital

Jun 2015 - Jun 2017 (2 years)

Updated hospital policy management system and content, digitizing and proofreading original policy documents. Developed review processes for policy changes and launched the PolicyTech platform, training hospital personnel on the software.

Policy Management Content Management Proofreading

Secure Software Testing Intern

University of North Texas

May 2016 - Jul 2016 (2 months)

Evaluated automated bug testing scripts on Mac and PC platforms. Presented results including data measuring test duration and success rates.

Software Testing Data Analysis

Education

Degrees, certifications, and relevant coursework

Austin College

Bachelor of Arts, Computer Science and Media

Undertook coursework focusing on key areas of computer science and media. Studies included Agile Java Development, Programming Languages, and Algorithms.