Mackenzie O'Brien

• Crafted and maintained end-to-end technical documentation, including API references, configuration guides, and onboarding materials for clients in SaaS, defense, manufacturing, and materials science.
• Managed multiple client relationships independently, balancing short- and long-term projects with self-directed workflows and consistent stakeholder updates.

Led the documentation strategy in an Agile environment for two enterprise software products, authoring over 1,300 pages of user-focused content and 600 Knowledge Base articles. Owned the end-to-end Knowledge Base migration and redesign, improving usability, governance, and SEO.

Led the creation and refinement of documentation and editorial content for all software products, training initiatives, and internal reporting. Standardized cross-departmental communication by establishing a unified editorial style guide, reducing customer service response times by 200%.

Authored and edited technical content for gaming, software, and hardware sectors, adhering to SEO, editorial, technical, and UX standards. Developed style-aligned content frameworks to support editorial and brand consistency.

Sole technical writer responsible for planning, authoring, and delivering up to 60 documentation assets per month across diverse industries and clients. Partnered with developers, SEO strategists, and clients to create customer-facing content aligned with brand goals and technical standards.

Collaborated directly with executive leadership to produce internal communications, technical documentation, and external-facing content. Supported Agile/Scrum workflows by maintaining scrum boards and assisting the Customer Service team.

Completed a Master of Science in Interactive Entertainment, focusing on advanced concepts and practices within the field. The program provided in-depth knowledge and skills relevant to interactive media and entertainment.

Earned a Bachelor of Arts in English, developing strong analytical, writing, and communication skills. The curriculum provided a comprehensive understanding of literature, rhetoric, and critical analysis.