Open to opportunities

Katrina Pigusch

@katpig

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Senior technical writer specializing in training, SOPs, and agile delivery.

United States

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What I'm looking for

I seek roles where I can design clear, user-focused documentation and training, lead governance of documentation tools, collaborate with SMEs in agile teams, and drive measurable efficiency and learning outcomes.

I am a resourceful senior technical writer and content developer who bridges complex technology and clear communication to drive learning and operational excellence. I specialize in designing high-quality training materials, SOPs, and software documentation that reduce learning time and improve efficiency.

At Chevron I served as Lead Technologist and product owner for Polarion, creating modular on-demand training for 1,000+ users and cutting instructor-led training from four days to four hours, improving training efficiency by 92%.

I have extensive experience collaborating with subject matter experts in agile environments to develop style guides, streamline document workflows, and govern enterprise tools. My work has included coaching SMEs, reducing requirements by 25–50% per document, mentoring writers, and authoring user guides to accelerate onboarding by roughly eight weeks.

I bring a practical blend of instructional design (ADDIE, SMART objectives), LMS and video training production, requirements management, and governance to help organizations save costs and improve knowledge transfer. I am committed to clear, user-focused content that supports measurable operational outcomes.

Experience

Work history, roles, and key accomplishments

Lead Technologist

Chevron

Jan 2022 - Jan 2025 (3 years)

Served as product owner and SME for Polarion, managing upgrades and offshore support; developed training that reduced instructor-led time from 4 days to 4 hours and produced on-demand LMS videos for 1,000+ users. Led governance board, reviewed 80+ software products to retire unused tools saving ~$40K annually, and authored a comprehensive user guide while mentoring staff to shorten onboarding by ~

Polarion Requirements Management Training Development LMS Governance Stakeholder Engagement software upgrades Knowledge Management

Contract Senior Technical Writer

Insight Global at Chevron

Jan 2019 - Jan 2022 (3 years)

Collaborated with SMEs and standards teams to update SOPs and aided Polarion deployment; coached 30+ SMEs in INCOSE methodology reducing requirements per document by 25–50% and implemented document workflows serving ~200 users. Authored a SOP style guide for digital requirements to improve consistency and accessibility.

SOP Development INCOSE Polarion Coaching Style Guide Requirements Reduction Stakeholder Management Technical Writing

Adjunct English Professor

Lone Star College

Jan 2014 - Jan 2018 (4 years)

Prepared curriculum and taught English 1301/1302, grading and evaluating 50+ students per semester and developing lesson plans that incorporated diverse learning styles to foster critical thinking and improve student outcomes.

Curriculum Development Lesson planning Student Evaluation Higher Education Instructional Design Communication Classroom Management

Senior Writer

Schlumberger

Jan 2012 - Jan 2018 (6 years)

Edited and produced the internal publication Momentum, leading development of 15 issues and coordinating global distribution to 10+ locations; created interactive online versions and edited 500+ technical papers to improve clarity and reduce printing/shipping costs.

Technical Editing Content Development Digital Publishing Project Management Proofreading

Technical Writer

Schlumberger

Jan 2007 - Jan 2012 (5 years)

Designed and developed 20+ active learning technical training courses using SMART objectives and ADDIE, increasing student engagement by 50%; co-authored three SPE technical papers and presented at an industry conference.

Instructional Design ADDIE Technical Training Technical Writing