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@mshaidash
Senior Technical Writer with expertise in software documentation and project management.
I am a Senior Technical Writer with extensive experience in software documentation and project management. Currently, I support vital U.S. Census Bureau applications, ensuring that software modernization projects are well-documented and accessible to all stakeholders. My role involves collaborating with subject matter experts and developers to create user guides, training materials, and other essential resources, utilizing tools such as Microsoft Office, Adobe Creative Suite, and Visio.
Throughout my career, I have demonstrated my ability to adapt to various methodologies, including Agile and SAFe, to manage multiple projects effectively. My experience spans across several organizations, where I have produced a wide range of technical documentation, including user manuals and integration guides, while ensuring compliance with industry standards. I take pride in translating complex technical information into clear, user-friendly documents, making technology accessible to both technical and non-technical audiences.
With a Bachelor’s Degree in English and a commitment to continuous learning, I am passionate about leveraging my skills to contribute to innovative projects that enhance user experiences and improve operational efficiencies. I thrive in collaborative environments and am eager to take on new challenges that allow me to grow professionally.
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Work history, roles, and key accomplishments
Spatial Front
Mar 2023 - Present (2 years 8 months)
Supported software modernization projects for U.S. Census Bureau applications, creating software documentation as a contractor. Collaborated with subject matter experts and developers to baseline documentation projects and create user guides, training materials, and visual resources.
Coleman Group
Jan 2023 - Mar 2024 (1 year 2 months)
Provided software documentation for modernization projects, including user documentation, how-to guides, and integration guides. Translated developer documentation into technical artifacts and collaborated with teams to streamline documentation requests.
GovCIO
May 2022 - Jan 2023 (8 months)
Prepared, reviewed, revised, and maintained technical documents for software and systems engineering projects as a contractor for DCSA. Crafted and edited interoffice documents such as SOPs, workflow diagrams, and incident response plans.
Contract Infinity Group
Apr 2015 - Mar 2017 (1 year 11 months)
Spearheaded an administrative modernization project, converting hard-copy client files into digital folders using Smartsheet. Managed a portfolio of clients seeking government contracts and coordinated with clients to meet project deadlines.
U.S. House of Representatives
Apr 2013 - Jun 2016 (3 years 2 months)
Researched, drafted, and edited press releases, blogs, and social media content. Designed print media and maintained an open-source Drupal website, applying social media integration tools.
Degrees, certifications, and relevant coursework
Certificate, Digital Communications
2015 - 2015
Grade: Successful Completion
Successfully completed the Congressional Progressive Caucus Digital Academy. Gained expertise in digital communication strategies and tools relevant to public and political outreach.
Bachelor's Degree, English
2010 - 2014
Grade: Magna cum Laude
Activities and societies: Editor of Phoenix Literary Magazine 2012 - 2013; Recipient of the Maxine Combs Award for Creative Writing 2012.
Graduated Magna cum Laude with a Bachelor's Degree in English. Developed strong analytical and communication skills, essential for technical writing and content creation.
Software and tools used professionally
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