Open to opportunities

M'Shai Dash

@mshaidash

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Senior Technical Writer with expertise in software documentation and project management.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for professional growth.

I am a Senior Technical Writer with extensive experience in software documentation and project management. Currently, I support vital U.S. Census Bureau applications, ensuring that software modernization projects are well-documented and accessible to all stakeholders. My role involves collaborating with subject matter experts and developers to create user guides, training materials, and other essential resources, utilizing tools such as Microsoft Office, Adobe Creative Suite, and Visio.

Throughout my career, I have demonstrated my ability to adapt to various methodologies, including Agile and SAFe, to manage multiple projects effectively. My experience spans across several organizations, where I have produced a wide range of technical documentation, including user manuals and integration guides, while ensuring compliance with industry standards. I take pride in translating complex technical information into clear, user-friendly documents, making technology accessible to both technical and non-technical audiences.

With a Bachelor’s Degree in English and a commitment to continuous learning, I am passionate about leveraging my skills to contribute to innovative projects that enhance user experiences and improve operational efficiencies. I thrive in collaborative environments and am eager to take on new challenges that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

Spatial Front

Mar 2023 - Present (2 years 5 months)

Supported software modernization projects for U.S. Census Bureau applications, creating software documentation as a contractor. Collaborated with subject matter experts and developers to baseline documentation projects and create user guides, training materials, and visual resources.

Microsoft Office Canva Adobe Creative Suite Visio SharePoint)Jira Smartsheet AWS Microsoft Azure

Senior Technical Writer

Coleman Group

Jan 2023 - Mar 2024 (1 year 2 months)

Provided software documentation for modernization projects, including user documentation, how-to guides, and integration guides. Translated developer documentation into technical artifacts and collaborated with teams to streamline documentation requests.

MS Word Visio Adobe Creative Suite Agile Methodologies SharePoint)Jira Smartsheet AWS Microsoft Azure

Technical Writer III

GovCIO

May 2022 - Jan 2023 (8 months)

Prepared, reviewed, revised, and maintained technical documents for software and systems engineering projects as a contractor for DCSA. Crafted and edited interoffice documents such as SOPs, workflow diagrams, and incident response plans.

MS Excel Visio Agile SDLC UX Design NIST 800 53

Project Manager

Contract Infinity Group

Apr 2015 - Mar 2017 (1 year 11 months)

Spearheaded an administrative modernization project, converting hard-copy client files into digital folders using Smartsheet. Managed a portfolio of clients seeking government contracts and coordinated with clients to meet project deadlines.

Smartsheet Constant Contact Adobe MS Word MS Excel Project Management

Digital Communications Assistant

U.S. House of Representatives

Apr 2013 - Jun 2016 (3 years 2 months)

Researched, drafted, and edited press releases, blogs, and social media content. Designed print media and maintained an open-source Drupal website, applying social media integration tools.

LIS.Gov MS Publisher Adobe Photoshop InDesign Drupal

Education

Degrees, certifications, and relevant coursework

Congressional Progressive Caucus Digital Academy

Certificate, Digital Communications

2015 - 2015

Grade: Successful Completion

Successfully completed the Congressional Progressive Caucus Digital Academy. Gained expertise in digital communication strategies and tools relevant to public and political outreach.

University of the District of Columbia

Bachelor's Degree, English

2010 - 2014

Grade: Magna cum Laude

Activities and societies: Editor of Phoenix Literary Magazine 2012 - 2013; Recipient of the Maxine Combs Award for Creative Writing 2012.

Graduated Magna cum Laude with a Bachelor's Degree in English. Developed strong analytical and communication skills, essential for technical writing and content creation.