John Gelo
@johngelo
Documentation engineer specializing in technical communication and training.
United StatesWhat I'm looking for
I am a seasoned documentation engineer with extensive experience in technical communication, particularly in mobile device management and advanced technology sectors. My career has been marked by a commitment to clarity and precision, ensuring that complex technical information is accessible and actionable for diverse audiences. I have successfully contributed to projects involving Apple devices, drone systems, and industrial automation, showcasing my ability to adapt to various technical environments.
Throughout my professional journey, I have honed my skills in Agile development and continuous delivery, collaborating with cross-functional teams to produce high-quality documentation. My role at Jamf exemplifies my dedication to optimizing documentation processes and enhancing user experiences through innovative solutions. I am recognized for my research capabilities, creativity, and strong communication skills, which have enabled me to build lasting relationships with clients and stakeholders.
Experience
Work history, roles, and key accomplishments
Documentation Engineer
Jamf
Jan 2023 - Present (2 years 4 months)
In this dynamic role, I enable Agile development and continuous delivery of technical content for Jamf Technical Communications. I collaborate with content creators and localization peers to perform documentation releases and maintain the DITA/XML-based component content management system (CCMS).
Technical Writer
Amazon Prime Air
Jan 2022 - Jan 2023 (1 year)
Created comprehensive manuals and instructions for the drone delivery system, adhering to ATA iSpec 2200 and FAA regulations. Transitioned existing content to a new authoring environment with interactive models.
Technical Writer Generalist
ADP, Inc.
Jan 2022 - Feb 2022 (1 month)
Worked on the enterprise knowledge management team to refactor and migrate content to structured formats, enhancing the accessibility and usability of training materials.
Technical Writer/UX Writer - Documentation Lead
HCL Software
Sep 2019 - Jan 2022 (2 years 4 months)
Led documentation efforts in a CI/CD environment, collaborating with SMEs to produce DITA documents and validate technical content for quality standards.
Technical Writer / Instructional Designer
Bevcorp LLC
Oct 2016 - Sep 2019 (2 years 11 months)
Developed advanced technical documentation and training materials for the beverage industry, including interactive 3D CAD models and instructor-led training.
Remote TNA Developer / Training Development
Honda of America Technical Training Center
Mar 2014 - May 2016 (2 years 2 months)
Developed technical skill maps and training needs assessments for various disciplines, improving the training process for associates across North America.
Education
Degrees, certifications, and relevant coursework
LCLakeland Community College
Certificate, Interactive Media
2011 -
Grade: Honors
Completed an Interactive Media Certificate with Honors, focusing on various aspects of digital media and technical communication.
Corporate College
Certification, Digital Media
2008 - 2008
Achieved a Digital Media Specialist Certification, enhancing skills in digital media production and technical writing.
TUThe Ohio State University
Bachelor of Science, Mechanical Engineering
Pursued coursework toward a Bachelor of Science in Mechanical Engineering, gaining foundational knowledge in engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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