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David Spencer

@davidspencer1

Senior technical writer and learning content developer at Optum, who recorded and edited 88 training sessions for over 1,500 students.

United States

Message

At Optum, I produced and edited training materials for the College of Experience Design, coordinated courses for over 1,500 students, and facilitated, recorded, and edited 88 webinars and training sessions.

Earlier, I designed information architecture for six online help systems and wrote or revised over 2,000 topics. At ALLEN COMMUNICATION, I oversaw a technical writing team and established readability metrics that improved scores by an average of five grade levels.

Experience

Work history, roles, and key accomplishments

Communication, Scheduling, and Leads

Epic Windows + Doors

Jan 2024 - Jan 2026 (2 years)

Handled communication, scheduling, and lead management tasks.

Senior Writer/Editor/Multimedia Content Developer

Optum

Jan 2016 - Mar 2023 (7 years 2 months)

Produced, edited, and distributed training materials for the College of Experience Design. Coordinated training courses for over 1,500 students and facilitated, recorded, and edited 88 webinars and training sessions.

Senior Technical Writer

Optum

May 2003 - Jan 2016 (12 years 8 months)

Documented technical workflows and published online assistance for users of two software products. Designed information architecture for six online help systems and wrote or revised over 2,000 topics.

Technical Writer Information Architecture Single Sourcing Online Help Documentation Software Documentation

Technical Content Writer

SK Daifuku

Sep 2001 - May 2003 (1 year 8 months)

Developed detailed technical documents from complex engineering specifications for clean-factory automation equipment. Captured over 20 new procedures and updated instruction literature based on field developments.

Technical Writer Engineering Documentation Procedure Writing Research

Director of Documentation

Allen Communication

Aug 1995 - Jun 2001 (5 years 10 months)

Oversaw performance for a team of technical writers, assigned resources, and updated management on projects. Established readability metrics, improving scores by 5 grade levels on average.

Team Leadership Project Management Technical Writer Readability Metrics Copywriting