Johna Davis

Developed and executed strategies to increase integration adoption across Popl customer base. Worked directly with customers to troubleshoot and implement complex integration setups, conducted training sessions, and collaborated with executives to align integration initiatives with company goals.

Owned the overall health and success of clients by assessing their needs and developing strong, long-term relationships. Generated over $4 million in revenue through upselling and ensured a 100% retention rate by implementing effective communication strategies.

Established trusted advisor relationships with customers to ensure satisfaction and engagement. Collaborated with sales to identify growth opportunities and secured over $100k in renewal revenue by demonstrating product value.

Increased client ROI and supported business growth objectives through strategic planning and process improvements. Onboarded 40+ new clients and developed a customer success playbook, achieving a 99% retention rate.

Managed large accounts as a trusted advisor on case management and health programs. Improved retention and upsells, advising clients on cost-saving recommendations that resulted in significant revenue.

Provided strategic direction to account teams and consulted with clients on health plan services. Acted as a trusted advisor for healthcare and employee benefit plan design.

Managed accounts and developed positive business relationships to meet Aetna’s growth goals. Implemented cross-selling initiatives to enhance account growth.

Grade: 4.0

Completed a Bachelor of Social Work (BSW) with a focus on social welfare and community service. Developed skills in client assessment, intervention strategies, and advocacy for social justice. Achieved a high academic standing with a GPA of 4.0.