Open to opportunities

Nicole Hansen

@nicolehansen

Message

Results-driven healthcare leader with expertise in client success, telehealth, and strategic growth.

United States

Message

Accomplished Director of Client Success and results-driven clinician with expertise in building strong client relationships, strategic planning, and operational optimization. Skilled in leading diverse teams, managing complex projects, and fostering collaboration to enhance efficiency and quality. Recognized for implementing innovative solutions that drive retention, strengthen partnerships, and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Director Client Success

Current

AMC Health

Mar 2023 - Present (2 years 2 months)

Led cross-functional teams to implement client-focused strategies, ensuring seamless delivery and lasting partnerships. Used data insights to forecast trends, drive innovation, and enhance client success. Collaborated across departments to align initiatives, mitigate risks, and optimize operations. Co-developed health programs to improve compliance, satisfaction, and outcomes.

Client Relationship Management Strategic Planning Cross Functional Team Management Cross Functional Collaboration Cross Functional Communication Operational Excellence Risk Management Risk Assessment Risk Mitigation Program Development Clinical Experience Executive Communication Enterprise SaaS Innovation Analytical Skills Presentation Skills Upselling

Senior Telehealth Success Manager

doxy.me

Feb 2021 - Mar 2023 (2 years 1 month)

Served as UX Innovation Manager and healthcare SME, supporting product and design teams. Partnered with the CEO and CGO to shape 2022 Growth Strategies, identifying key opportunities. Led Telemedicine Success Bootcamp, authored thought leadership content, and optimized the Help Center. Achieved UX Certification and spearheaded account management for 500 clinics, improving efficiency and retention.

Telehealth Healthcare Healthcare Technology Healthcare Regulations Client Success Client Engagement Business Development Market Analysis Cross Functional Stakeholder Management UX UI Design User Centered Design Thought Leadership Content Creation

Transitional Care and Marketing Manager

BAYADA Home Health

Apr 2012 - Feb 2021 (8 years 10 months)

Achieved 157% YOY growth in Q1 2021 and drove innovative business strategies during the pandemic. Led VA growth partnerships, launched an RPM pilot with cardiac leadership, and co-developed software with Neurology. Transformed key accounts. As Client Services Manager ('12-'14), managed 200 clients, led a team of 45, and was recognized as a MAPP Mentor for leadership and client success.