Open to opportunities

Eliza Sydney

@elizasydney

Message

Senior client-focused wellness and benefits leader driving program growth, retention, and operational excellence.

United States

Message

What I'm looking for

I seek a senior-level role where I can lead client success and partnerships, drive retention and growth, improve operations, and collaborate with cross-functional teams.

I am a results-driven senior leader with 14+ years in the Wellness and Benefits industry and 8+ years managing complex national accounts, focused on client retention, program growth, and process improvement.

I build collaborative relationships across matrixed organizations, influence executive stakeholders, and lead implementations, onboarding, and strategic partnership initiatives that drive adoption and measurable ROI.

My background includes project management, analytics-driven reporting, and training; I consistently deliver operational efficiencies and successful renewals while scaling programs and mentoring teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

SoHookd

Apr 2024 - Present (1 year 6 months)

Managed a portfolio of 90 clients from activation through renewal, conducted quarterly strategic check-ins, and retained and grew client programs while hosting wellness webinars to drive engagement and renewals.

Account Management Proposal Development

Manager, Strategic Partnerships

FitOn

Mar 2021 - Jun 2023 (2 years 3 months)

Owned relationships for 8 national health plan partners covering 3M+ lives, maintained a 100% renewal rate, defined KPIs and partner strategy, and secured upsells to expand product offerings.

Partnership Management KPIs Contract Negotiation Onboarding

Project Manager

FitOn

Jan 2020 - Mar 2021 (1 year 2 months)

Served as SME for process and organizational improvement, defined project goals and success metrics, and kept projects on time and on budget using Trello and Jira.

Project Management Process Improvement Trello Jira Budget Management

Customer Success Manager

Trakstar

Sep 2019 - Jan 2020 (4 months)

Led implementation and ongoing success for performance management software across ~25 key clients, delivered customized training and product videos, and advocated solutions to improve engagement and outcomes.

Customer Success Implementation Training Stakeholder Management

FLEX Network Liaison

Tivity Health

Sep 2018 - Sep 2019 (1 year)

Built and managed the SilverSneakers FLEX instructor-led network, recruiting 250+ instructors and 200+ venues, drove business development, scheduling, and process improvements to maximize program profitability.

Network Development Recruitment Business Development Scheduling Process Improvement Partner Sales

Provider Services Liaison

Tivity Health

Jan 2015 - Sep 2018 (3 years 8 months)

Acted as primary contact for fitness provider locations, resolved service delivery issues, supported contract implementations, and developed action plans to drive utilization and service quality.

Provider Relations Implementation Stakeholder Engagement Service Delivery

Manager of Instructor Programs

ChiRunning

Mar 2014 - Jan 2015 (10 months)

Managed programs for 200+ instructors across 28 countries and directed corporate events, logistics, budgets, marketing, and annual instructor recertification processes.

Program Management Event Management Instructor Relations Budget Management Operations