JBJessamy Baraquia
@jessamybaraquia
Experienced customer service representative with a focus on client satisfaction.
PhilippinesWhat I'm looking for
With over 6 years of experience as a Customer Service Representative and 4 years in virtual assistance, I have honed my skills in resolving customer concerns and inquiries. My journey began at IQor, Inc., where I handled an average of 90+ calls daily, providing comprehensive support and troubleshooting for clients.
Throughout my career, I have efficiently managed high volumes of customer inquiries, coordinated tasks, and ensured smooth operations across various platforms. My roles have included Technical Recruiter at Collabera, where I identified suitable candidates for hiring managers, and as a Virtual Assistant at SV LLC, where I managed e-commerce platforms and provided exceptional customer support.
Most recently, I served as an Executive Assistant at ECS Expwy LLC, where I responded to customer inquiries and assisted with various administrative tasks. My focus has always been on delivering excellent service, whether resolving potential issues or supporting clients with their day-to-day needs.
Experience
Work history, roles, and key accomplishments
Executive Assistant
ECS Expwy LLC
Feb 2023 - Present (2 years 4 months)
Responded to customer inquiries and assisted with reservations, move-ins, billing, payments, insurance, and lease processes. Provided professional information on unit sizes, pricing, promotions, and facility features, also assisting with flight bookings, calendar & email management, research, and other admin tasks for C-executives.
Dispatch Operations Specialist
Ace Logistics
Jul 2022 - Present (2 years 11 months)
Assisted customers in the shipment of their vehicles and troubleshooted shipment issues. Coordinated solutions with customers and carriers, accurately logging outcomes via Salesforce.
Virtual Assistant/Support Specialist
SV LLC
Oct 2021 - Present (3 years 8 months)
Managed client's e-commerce platforms, sorting emails, scheduling meetings, and sending reminders. Assisted customers with purchase concerns via text, calls, emails, and chat using Freshdesk.
CSR/Appointment Setter
Firstsource Solutions LTD
Jan 2019 - Present (6 years 5 months)
Assisted customers with concerns and inquiries about home loans. Helped customers set appointments for potential car loan interviews.
Technical Recruiter
Collabera
Mar 2018 - Present (7 years 3 months)
Reviewed job descriptions to understand hiring manager's needs, which helped identify suitable candidates. Sourced and uncovered potential candidates for various roles.
Customer Service Representative/VA
IQor, Inc.
Sep 2017 - Present (7 years 9 months)
Handled an average of 90+ calls daily, resolving customer concerns and inquiries. Performed basic troubleshooting for customer devices.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science, Psychology
Studied psychology at Cavite State University from 2013 to 2017. Gained foundational knowledge in psychological theories and research methods.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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