Open to opportunities

Danika Gen Guimbal

@danikagenguimbal

Customer Service & Client Success professional delivering seamless support through communication, CRM follow-ups, and customer care.

Philippines

Message

What I'm looking for

I’m looking for a client-focused role where I can own customer care end-to-end, use CRM follow-ups to drive progress, and collaborate across teams to improve service quality—while continuing to grow my technical support and client success impact.

I am a Customer Service Representative with strong communication skills and effective task management abilities. I consistently deliver outstanding service by understanding customer needs and ensuring smooth, efficient operations.

From 2016 onward, I’ve handled inbound and outbound calls, performed basic troubleshooting, and supported billing concerns. I also scheduled appointments, reminded clients of appointment times, and managed email correspondence and document processing.

In recent roles, I’ve strengthened my client-focused execution—booking appointments, creating CRM accounts, and following up on progress and refills. I communicate with clients about their websites, coordinate with other teams for improvements, and create tickets across SEO, DevOps, and social media to keep projects moving.

Experience

Work history, roles, and key accomplishments

Wellness Consultant

Seenergie Lifestyles

Oct 2024 - Nov 2025 (1 year 1 month)

Booked appointments, created and managed customer accounts in a CRM, and followed up on client progress for refills. Provided customer care and supported outbound sales efforts to drive engagement.

Client Success Appointments Customer Care Outbound Sales Refill Coordination

Client Success (VA)

Digityza

Jul 2024 - Sep 2024 (2 months)

Communicated with clients about their websites and coordinated with other teams to improve website performance. Created tickets covering SEO, DevOps, and social media needs and supported ongoing client updates.

Client Communication Website Support Ticketing SEO DevOps Support Social Media Management

Customer Service Associate

Freelancer.com Philippines Inc.

May 2023 - Oct 2023 (5 months)

Provided customer service for a logistics account, assisting clients with account creation and navigating the website. Handled inbound and outbound calls and email correspondence, while processing and filing documents and supporting data entry and social media management.

Customer Service Logistics Support Inbound Outbound Calls Document Processing Data Entry Social Media Management

Customer Service Representative

Globaltek BPO Inc.

Oct 2021 - Jun 2022 (8 months)

Supported U.S. veterans by responding to customer needs, reminding clients of appointments, and helping manage compensation-related documentation. Handled inbound and outbound calls and completed data entry tasks, including KYC.

Customer Support KYC (Know Your Customer)Inbound Outbound Calls Data Entry

Technical Support Representative

TTEC Customer Care Management Philippines, Inc.

Oct 2017 - Jul 2018 (9 months)

Provided basic troubleshooting support and assisted with scheduling appointments. Managed billing concerns and handled inbound and outbound calls to resolve customer issues.

Technical Support Troubleshooting Appointment Scheduling Billing Support Inbound Outbound Calls Customer Care

Technical Support Representative

Telephilippines Incorporated

Aug 2016 - Feb 2017 (6 months)

Performed basic troubleshooting and supported customers with appointment scheduling. Assisted with billing concerns and handled inbound and outbound calls to address questions and requests.

Technical Support Troubleshooting Appointment Scheduling Billing Support Inbound Outbound Calls Customer Service