Irene Susi
@irenesusi
I’m a customer support professional focused on quality, confidentiality, efficient service.
PhilippinesWhat I'm looking for
I’m a passionate, reliable, and dependable professional who manages time well and always gives my best shot. I bring a strong customer support foundation from handling complaints, orders, and information requests while providing solutions that fit individualized situations.
I also strengthen teams through quality and process ownership—facilitating meetings/ticket reviews, sending weekly reports to clients summarizing weekly KPIs, and identifying potential quality issues per defined process to escalate immediately to management. On the talent side, I source candidates through job boards, social media, referrals, and databases; screen resumes, conduct initial interviews for skills and cultural fit, coordinate scheduling, and build talent pipelines to improve recruitment strategies.
Experience
Work history, roles, and key accomplishments
Provided customer service support by handling inquiries and resolving customer issues through accurate, efficient responses. Managed communications to help customers at each step of their request.
Managed day-to-day team planning and operations to help the team meet SLIs and KPIs. Supported team performance through operational oversight and consistent execution of support processes.
Insurance Auditor
Sta Cruz Academy Of Lubao
Jan 2015 - Jan 2018 (3 years)
Reviewed and examined school insurance records, policies, and financial documents to ensure accuracy, compliance, and correct premium calculations. Assessed whether premiums aligned with reported risk exposure and related data used in policy pricing.
Reviewed daily customer interactions (chats, calls, and emails) to ensure adherence to policies and service quality standards. Produced regular management reports and evaluated ticket contents with a critical eye.
Delivered voice and email support for customers, providing service in an accurate, efficient, and respectful manner. Performed troubleshooting and supported users with technical issues.
Education
Degrees, certifications, and relevant coursework
Don Honorio Ventura State University
Bachelor of Secondary Education, English
2018 - 2024
Bachelor of Secondary Education majoring in English at Don Honorio Ventura State University (2018–2024).
Sta Cruz Academy of Lubao
2015 - 2018
Completed junior-senior high school at Sta Cruz Academy of Lubao (2015–2018).
San Isidro Elementary School
2006 - 2012
Completed elementary education at San Isidro Elementary School (2006–2012).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Irene?
You can contact Irene and 90k+ other talented remote workers on Himalayas.
Message IreneFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
