BLbernie lozañes
@bernielozaes
Dedicated Customer Service Representative with 5+ years of experience
PhilippinesWhat I'm looking for
As a seasoned Customer Service Representative with over 5 years of experience in the outsourcing/offshoring industry, I bring a wealth of expertise in delivering unparalleled support and satisfaction. With a strong technical background as an Information Technology graduate, I combine exceptional communication skills to provide top-notch service.
Throughout my career, I have honed my skills in handling high-volume customer inquiries, resolving issues efficiently, and ensuring timely resolution. My proficiency in various tools and platforms, including Avaya, Zoho, Zendesk, and ServiceBench, has enabled me to streamline support processes and optimize service delivery.
With a strong passion for customer engagement, I have successfully worked as a Virtual Assistant, Content Moderator, and Customer Service Representative, consistently exceeding customer expectations and driving business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cinch Home Warranty
May 2023 - Sep 2023 (4 months)
Handled high volume inbound and outbound calls, emails, and chats regarding home warranty plans. Processed claims, explained coverage details, and coordinated with technicians for repairs, ensuring timely resolution of customer issues.
Engagement Specialist
Asianmelodies.com
Jan 2023 - Apr 2023 (3 months)
Articulated product value to customers, addressed concerns, and guided purchase decisions. Ensured customer satisfaction through effective communication and support.
Virtual Assistant
Tutify.io
Jan 2023 - Apr 2023 (3 months)
Supervised teachers, checked work quality, and reported task statuses. Ensured adherence to quality guidelines and provided feedback to enhance team performance.
Customer Service Representative
Walmart.com
Nov 2019 - Feb 2020 (3 months)
Managed customer inquiries related to post-purchase issues, including returns and refunds. Provided clear information about products and resolved complaints efficiently.
Customer Service Representative
tdmg.com
Nov 2016 - Dec 2017 (1 year 1 month)
Identified upselling opportunities and managed customer subscriptions. Handled complaints and ensured accurate processing of subscription orders and renewals.
Education
Degrees, certifications, and relevant coursework
bernie hasn't added their education
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