Open to opportunities

Joellen DS Hart

@joellen-ds-hart

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Sales and Financial Operations Professional

Canada

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What I'm looking for

I am seeking to work for a dynamic company that values growth, fosters a positive work environment, and flexibility. I am excited to contribute my expertise to a team-oriented and forward thinking organization…

I currently work as a Disbursement Associate where I oversee complex financial transactions and ensure the authenticity of various documents. My role requires meticulous attention to detail and a commitment to meeting established SLAs. Previously, I excelled as a Direct Sales & Customer Care Representative at Bell Canada Inc. (Virgin Plus), where I consistently exceeded sales targets, while providing exceptional customer service. My experience in managing the complete sales cycle, from lead generation to closing, has equipped me with the skills necessary to drive revenue growth and build a solid client base. I am eager to immerse myself in a role at a startup, where I can contribute to building something from the ground up with a company that prioritizes growth and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Disbursement Associate

Current

Foresters Financial

May 2022 - Present (3 years)

Oversee complex financial transactions and utilize accounting systems for disbursement processes. Review documents for authenticity and collaborate with stakeholders to ensure timely completion of requests. Implement process improvements and develop training resources.

Accounting Systems Process Improvement Documentation Training Development CRM Project Management SLA Microsoft Excel Microsoft Office

Direct Sales

Bell Canada Inc. (Virgin Plus)

Nov 2017 - May 2022 (4 years 6 months)

Delivered exceptional customer service in a sales environment, managing the complete sales cycle. Coordinated training sessions and led marketing initiatives to support product launches while strengthening client relationships.

Customer Service Sales Cycle Management Lead Generation Product Demonstrations Client Relationship Management Inventory Management Sales Customer Experience Cross Selling Upselling

Retail Sales Associate

Express

Nov 2016 - May 2017 (6 months)

Provided exceptional customer service with personalized styling advice and tailored product recommendations. Processed transactions at the POS, handled payments and returns, and supported merchandising by restocking displays. Maintained a clean, organized store environment and executed product launches according to company SOPs.

Customer Service Sales Product Knowledge

Sales Representative

The Source

Sep 2014 - Nov 2015 (1 year 2 months)

Proactively engaged customers to generate and nurture leads, identifying needs and positioning Virgin Mobile and Bell services as solutions. Consistently exceeded sales targets through upselling and cross-selling. Built strong client relationships by offering technical guidance, resolving inquiries, and ensuring a seamless experience, boosting retention and referrals.

Upselling Cross Selling Lead Generation Customer Service Sales