Joanne Jandayan

I am a dedicated Customer Service and Quality Assurance professional with a solid background in the BPO industry. My experience spans over several years, where I have honed my skills in client support, issue resolution, and service quality monitoring within sales and retail environments. I pride myself on my proficiency in CRM systems and remote work tools, which have enabled me to deliver exceptional service consistently.

In my previous roles, I have successfully addressed customer inquiries and product concerns while promoting product knowledge and upselling relevant services. My commitment to efficiency and customer satisfaction has allowed me to exceed KPIs, including customer satisfaction scores and resolution rates. As a Quality Assurance Analyst, I conducted call audits and performance evaluations, providing coaching and feedback to enhance service delivery. I am passionate about developing quality frameworks and service strategies that contribute to overall business success.