Drew AmadorDA
Looking for a job

Drew Amador

@drewamador

I am a Quality Assurance Specialist based in the Philippines.

Philippines
Message

What I'm looking for

I am looking for a permanent work from home job that is related to customer support or technical support. On the other hand, I am open as well on other position that can help me to improve my skills and to learn new things.

I’ve been with the BPO Industry for almost 8 years now. From customer service representative to Team Leader and Quality Assurance Analyst, I have gained a lot of skills such as people management, attention details, time management etc.

Experience

Work history, roles, and key accomplishments

Travelperk logoTR

Quality Assurance Specialist

Jul 2021 - Feb 2024 (2 years 7 months)

Evaluating level 1 and level 2 agents to make sure they are implementing excellent services that are in line with our process. Ensuring that all Team Leaders are aligned and knowledgeable about all process improvements as well as new client-released standards. Analyzing every business process to find areas for improvement can help the account create training materials that are effective.

Harman International logoHI

Team Leader

Feb 2018 - Dec 2020 (2 years 10 months)

On a daily basis, I am in charge of case management and distribution. Assuring that the cases are handled in accordance with the service level agreement. In charge of keeping track of the agents' productivity and providing regular coaching. Conducting a case audit for quality assurance objectives. In charge of the complaints of the customer such as claims for defective units that caused accidents.

Directv logoDI

Customer Service Associate

Dec 2016 - Nov 2017 (11 months)

Helped customers with billing inquiries such as overdue balances, billing problems, and billing disputes. Other responsibilities such as giving upgrades, payments, and adding premium memberships to the customer's account were also taught.

Education

Degrees, certifications, and relevant coursework

Drew hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Interested in hiring Drew?

You can contact Drew and 90k+ other talented remote workers on Himalayas.

Message Drew

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Drew Amador - Quality Assurance Specialist - Travelperk | Himalayas