Whilda Lacandalo Suarez

I am a highly motivated and results-driven Quality Assurance Analyst with over 10 years of experience in providing exceptional support in Sales and Compliance. My expertise lies in ensuring that organizations maintain high standards of customer service and regulatory adherence. I possess strong communication and interpersonal skills, enabling me to work effectively both independently and as part of a team.

Throughout my career, I have demonstrated strong self-management and productivity, particularly in remote work environments since 2020. My role involves assessing recorded and live sales calls to ensure compliance with company policies and quality benchmarks. I offer continuous coaching and feedback to agents, enhancing their performance and ensuring adherence to compliance standards.

I have a proven track record of recognizing trends and risk areas, suggesting enhancements in processes and training. My collaborative approach allows me to work closely with various departments to ensure alignment on compliance standards and quality initiatives, ultimately contributing to the overall success of the organization.