JRJann Eldon Rutaquio
@janneldonrutaquio
Customer service expert with strong administrative and problem-solving skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in providing exceptional support and administrative assistance. My journey began in 2015, and since then, I have honed my skills in communication, problem-solving, and multitasking. I pride myself on my ability to adapt to new systems quickly and resolve conflicts efficiently, ensuring a positive experience for every customer.
Throughout my career, I have worked with reputable companies such as Alorica, HSBC, and IBEX, where I have taken on various roles, including Customer Service Representative and Quality Assurance Analyst. My experience has equipped me with a strong understanding of customer needs, and I have consistently met deadlines while maintaining confidentiality and accuracy in all tasks. I am passionate about creating a safe and friendly environment for users and have successfully trained new employees to uphold these standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IBEX
May 2025 - Jul 2025 (2 months)
Assisted customers with their account and order inquiries, ensuring prompt and accurate resolution of issues. Provided comprehensive support for various customer service needs.
Customer Service Representative
HSBC Electronic and Data Processing
Apr 2023 - Jan 2025 (1 year 9 months)
Assisted customers with banking inquiries, transactions, and account management, resolving online banking issues and detecting fraud. Addressed complaints, educated on services, and maintained accurate records while following privacy regulations.
Quality Assurance Analyst
Acquire BPO
Sep 2020 - Apr 2023 (2 years 7 months)
Ensured a safe and friendly environment by monitoring user interactions, reviewing uploaded content, and enforcing rules as a Game Content Moderator. Audited moderators' work to ensure it met quality standards and aligned with client expectations as a Quality Analyst.
Customer Service and Technical Support Representative
Alorica
Sep 2015 - Aug 2020 (4 years 11 months)
Assisted customers with account and order inquiries, troubleshot devices and online platforms, and escalated unresolved issues. Trained new employees as a Subject Matter Expert, ensuring their proficiency in customer service protocols.
Education
Degrees, certifications, and relevant coursework
The National Teachers College
Bachelor of Science, Hotel and Restaurant Management
2010 - 2013
Completed a Bachelor of Science degree with a major in Hotel and Restaurant Management. Gained foundational knowledge and practical skills relevant to the hospitality industry.
Mount Carmel School of Infanta
Secondary Education, General Studies
2006 - 2010
Completed secondary education at Mount Carmel School of Infanta. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Jann Eldon?
You can contact Jann Eldon and 90k+ other talented remote workers on Himalayas.
Message Jann EldonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
