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John Leigh Soguilon

@johnleighsoguilon

Experienced BPO quality assurance and customer service professional.

Philippines
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What I'm looking for

I seek a role where I can drive quality improvement and customer satisfaction, collaborate cross-functionally, and grow in a process-focused, results-oriented team.

I am a versatile, results-driven BPO professional with over 10 years' experience in quality assurance, customer service, process optimization, and back-office support. I have repeatedly identified performance gaps, delivered actionable feedback, and implemented improvements that boosted customer satisfaction and operational efficiency.

I bring strong attention to detail, collaborative problem-solving skills, and advanced Microsoft Office proficiency, with a track record across multiple global BPO employers as a Quality Compliance Analyst, Escalation Specialist, Trainer, and Customer Service Representative.

Experience

Work history, roles, and key accomplishments

FI

Customer Service Representative

FIS Global Solutions Inc.

Aug 2013 - Mar 2015 (1 year 7 months)

Provided customer support and issue resolution in a high-volume environment, maintaining service quality and satisfaction (Aug 2013–Mar 2015).

Education

Degrees, certifications, and relevant coursework

FI

FOUNDEVER, INC.

2019 - 2021

Listed education entry associated with Foundever, Inc.; details unclear and role-related dates overlap with employment.

PM

Pamantasan ng Lungsod ng Maynila

2015 - 2016

Completed studies at Pamantasan ng Lungsod ng Maynila from 2015 to 2016.

AC

AMA Computer College

Bachelor of Science in Information Technology, Information Technology

2010 - 2012

Pursued studies at AMA Computer College between 2010 and 2012.

Tech stack

Software and tools used professionally

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