Lhayannie Mharienne Santos

I am a committed customer service professional with over five years of experience in the industry. My journey began at Conduent Business Philippines, where I honed my skills as a Customer Experience Associate. I was responsible for handling inbound calls related to eligibility and benefits verification, claims status, and prior authorization requirements for HUMANA. This role laid the foundation for my customer service expertise.

Currently, I serve as a Senior Customer Service Representative at Optum Global Solutions, where I continue to excel in providing exceptional service. My dedication to quality assurance has consistently earned me recognition as a top performer. I pride myself on my ability to manage multiple tasks efficiently while maintaining a high level of detail and organization, ensuring that every client interaction is positive and productive.