Open to opportunities

Darwin Garcia

@darwingarcia

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Quality Assurance professional with extensive customer service experience.

Philippines

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What I'm looking for

I am looking for a role that values quality and customer satisfaction, offering opportunities for growth.

I am a dedicated Quality Assurance professional with a strong background in customer service. Over the past few years, I have honed my skills in auditing and ensuring compliance with quality standards while working at Everise. My experience as a Customer Service Representative has equipped me with the ability to handle inquiries and concerns with professionalism and empathy, providing real-time solutions to enhance customer satisfaction.

Throughout my career, I have worked with various organizations, including HGS PH and Concentrix PH, where I delivered high-quality support for healthcare and telecommunication clients and managed technical issues effectively. My commitment to maintaining product knowledge and ensuring accurate responses has been pivotal in my roles, allowing me to resolve complaints and escalate issues when necessary. I am passionate about continuous improvement and strive to contribute positively to any team I am part of.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance

Current

Everise

Dec 2021 - Present (3 years 6 months)

Audited CSR/Champion interactions with clients, providers, and members to ensure compliance with quality standards.

Quality Assurance Compliance Auditing Customer Service Data Analysis

Customer Service Representative

Everise

Sep 2021 - Present (3 years 9 months)

Handled customer inquiries and concerns with professionalism and empathy. Provided real-time solutions and account troubleshooting.

Customer Service Troubleshooting Conflict Resolution Communication Empathy

Customer Service Representative

HGS PH

Oct 2020 - Present (4 years 8 months)

Delivered high-quality customer support for health care clients. Maintained product knowledge to provide accurate responses.

Customer Support Healthcare Product Knowledge Communication Problem Solving

Customer Service Representative

Concentrix PH

Jan 2020 - Present (5 years 5 months)

Assisted customers with account management and technical issues. Ensured satisfaction through effective communication and resolution.

Account Management Technical Support Customer Satisfaction Communication

Customer Service Representative

Teleperformance PH

May 2019 - Present (6 years 1 month)

Processed billing and service inquiries efficiently. Resolved complaints and escalated issues when necessary.

Billing Customer Service Escalation Management Data Entry

Inventory Assistant

AB Leyzam Construction Supplies

Mar 2011 - Present (14 years 3 months)

Monitored stock levels and managed supply records. Ensured accurate and timely inventory updates.

Inventory Management Supply Chain

Education

Degrees, certifications, and relevant coursework

Far Eastern University, Manila

BS Information Technology, Information Technology

Grade: Incomplete Undergraduate

Undertook studies in Information Technology at Far Eastern University, Manila. The program provided foundational knowledge in IT principles and applications.

St. Joseph’s College, Quezon City

Elementary Diploma, General Studies

Grade: Class of 2007

Received an Elementary Diploma from St. Joseph’s College, Quezon City, in 2007. Gained fundamental educational skills and knowledge.

Trinity University of Asia, Quezon City

High School Diploma, General Studies

Grade: Class of 2011

Completed high school education at Trinity University of Asia, Quezon City, graduating in 2011. Developed a strong academic foundation across various subjects.