Cecile SolaCS
Open to opportunities

Cecile Sola

@cecilesola

Results-oriented professional with expertise in customer support.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric service.

I am a results-oriented professional with five years of experience in the BPO industry, specializing in customer support and Quality Assurance. My detail-oriented nature and efficiency have allowed me to excel in task and time management, ensuring that I deliver high-quality service with minimal supervision.

In my role as a Customer Service Representative and Quality Analyst at HGS, I evaluated agent interactions and provided actionable feedback to enhance service quality. My ability to analyze metrics and trends has contributed to improved performance within my team. I am self-motivated and trustworthy, always striving to exceed expectations and deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor in Business Teacher Education, Business Teacher Education

2005 - 2010

PS

Parang High School

High School Diploma

2001 - 2005

PS

Parang Elementary School

Elementary School Diploma

1995 - 2001

Tech stack

Software and tools used professionally

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