jil User

Created daily work schedules for a team of 30+ employees and drivers, prepared and distributed daily driver route lists, and served as main contact for partner companies to coordinate tours and customer communications.

Managed an independent schedule delivering IT and client support, resolved customer inquiries including suspicious activity identification, and acted as primary client contact to build trust and maintain accuracy in reporting.

Managed luxury boat tour bookings and office operations as sole point of contact, created targeted ads and processed transactions generating €15,000 in seasonal bookings, and supported international clients with multilingual communication.

Welcomed guests, conducted property tours, ensured accommodations were guest-ready, managed payments/keys/luggage, and coordinated bookings with partners for transportation and activities.

Provided accurate technical and customer support for the Miele project, resolved complaints under pressure, and consistently achieved high client satisfaction with multiple positive reviews.

Answered incoming calls professionally for vaccination support, handled medical documentation accurately in compliance with privacy regulations, and followed evolving COVID-19 procedures to ensure safety.

Maintained expert product knowledge, advised customers, managed store opening/closing and cash handling, oversaw returns and inventory control, and directed employee scheduling to maximize efficiency.

Completed a Chemical Analyst program at Nordwin College focusing on practical laboratory techniques and analysis between 2018 and 2021.