DVDenisa Vasiliu
@denisaalexandramancas
Friendly, tech‑savvy customer support professional delivering efficient administrative and client solutions.
NetherlandsWhat I'm looking for
I am a friendly, adaptable and tech‑savvy professional with hands‑on experience in customer support, reception and warehouse operations. I consistently streamline processes to improve response times and accuracy, and I bring strong organizational and communication skills to remote and in‑person roles.
At Sky TV I handled high call volumes and helped raise customer satisfaction by 30% while mentoring new hires and improving first‑contact resolution to 85%. In warehouse and order‑picking roles I implemented inventory tracking procedures and operational improvements that reduced errors and sped fulfillment.
I am eager to apply my customer service, administrative and technical support strengths in a remote or hybrid administrative/customer support role where I can help optimize workflows, support teams, and deliver excellent client experiences.
Experience
Work history, roles, and key accomplishments
Order Picker
Sligro
Jun 2024 - Present (1 year 6 months)
Operated picking equipment and implemented inventory-tracking procedures that reduced errors and improved order fulfillment and safety compliance.
Call Center Operator
Sky TV
Nov 2023 - May 2024 (6 months)
Handled ~60 customer calls daily, improving customer satisfaction by 30% and achieving 85% first-contact resolution by streamlining routing and mentoring new hires.
Warehouse Worker
GXO
Jul 2023 - Oct 2023 (3 months)
Performed inventory counting and used handheld scanners to track movements, improving accuracy and maintaining organized warehouse operations.
Assistant Receptionist
Cesenatico Camping Village
Mar 2022 - Oct 2022 (7 months)
Assisted guests with check-in/out and coordinated daily activities, reducing wait times and improving guest satisfaction through streamlined operations and timely communications.
Education
Degrees, certifications, and relevant coursework
Eremia Grigorescu Technological High School
Technician in Economic Activities, Economic Activities
2018 - 2021
Activities and societies: Analyzed economic trends; completed microeconomics and macroeconomics coursework; conducted research on fiscal policies; collaborated on team projects.
Completed a Technician in Economic Activities program covering IT, primary accounting, marketing, and digital skills with applied coursework and team projects in economics.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Social media
Job categories
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