Open to opportunities

Kaori Yonamine

@kaoriyonamine

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Operations and customer support lead improving onboarding, processes, and team performance.

Netherlands

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What I'm looking for

I seek a collaborative role where I can lead operations or support teams, improve onboarding and processes, and grow into larger program or people-management responsibilities.

I am a detail-oriented operations and customer service professional with a proven record of improving member satisfaction and streamlining workflows. I have experience leading small teams, developing onboarding and training programs, and coordinating logistics to ensure smooth day-to-day operations.

I was promoted twice within a year at The Next Web after raising customer satisfaction by 15% and reducing onboarding time by 20%. I bring strong communication, cross-functional collaboration, and proficiency with tools like Trello, Notion, Jira, Zapier, and Google Workspace to deliver reliable, proactive support.

Experience

Work history, roles, and key accomplishments

Community Support Team Lead

The Next Web

Aug 2022 - May 2024 (1 year 9 months)

Led a team of 5 customer support representatives and operations coordination, increasing customer satisfaction by 15% and reducing onboarding time by 20% through personalized onboarding and training programs.

Customer Support Onboarding Team Leadership Shift Scheduling Process Improvement Notion Slack Trello

Operations Department Assistant

PVH Corp.

May 2021 - Nov 2021 (6 months)

Provided operational support to streamline production processes and managed inbound and outbound deliveries to support studio projects efficiently.

Logistics Coordination Inventory Management Delivery ERP Systems Google Workspace Excel Communication

Catering Assistant

Vermaat

Oct 2018 - Nov 2019 (1 year 1 month)

Managed daily inventory, deliveries, and food service support in a corporate environment while delivering high-quality customer service in fast-paced settings.