Open to opportunities

Princess van der Putten

@princessvanderputten

Message

Dedicated support professional with expertise in customer service.

Netherlands

Message

What I'm looking for

I seek a dynamic role in customer service or administration, focusing on team collaboration and process improvement.

With a strong background in customer service and administrative support, I have honed my skills in communication and problem-solving over the years. My experience at Gemeente Amsterdam as a support medewerker allowed me to assist citizens with inquiries related to work, participation, and income, showcasing my ability to handle complex situations with empathy and efficiency.

Previously, I worked in various roles, including operations at ING N.V. and administrative support at Randstad Payroll Solutions. My responsibilities included processing requests, managing client contracts, and improving operational processes through Lean Six Sigma methodologies. I thrive in team environments and am always eager to learn and adapt to new challenges.

My educational background in Media & Entertainment Management has equipped me with a solid foundation in strategic thinking and creativity, which I apply to my professional endeavors. I am passionate about delivering exceptional service and contributing to team success.

Experience

Work history, roles, and key accomplishments

Support Medewerker

Gemeente Amsterdam

Aug 2020 - May 2024 (3 years 9 months)

As a support medewerker, I answered general inquiries from citizens over the phone, specializing in questions related to work, participation, and income. I scheduled appointments and communicated internally across departments.

Customer Service Communication Problem Solving Teamwork Flexibility

Administratief Medewerkster

Randstad Payroll Solutions / E-bridge

Feb 2013 - Mar 2017 (4 years 1 month)

Handled payroll administration for 13,000 employees, supported account advisors, and processed various contracts and claims.

Payroll Administration Customer Support Contracts Problem Solving

Operations Specialist

ING N.V.

Aug 2014 - Jan 2016 (1 year 5 months)

Processed and improved change requests from business clients, prepared files, drafted contracts, calculated penalties, and assessed client files.

MS Office Contract Management Data Analysis Assessments

CC-Unit Specialist

Telfort Internet

May 2010 - Nov 2012 (2 years 6 months)

Managed customer service inquiries, processed complaints, and resolved technical issues manually.

Customer Service Technical Support Problem Analysis Communication Data Entry

Baliemedewerkster

Postkantoren B.V.

Sep 2004 - May 2010 (5 years 8 months)

Performed services related to financial transactions and mail processing, ensuring face-to-face customer contact.

Communication Problem Solving Teamwork

Marketing Assistant

Time Out Magazine

Nov 2007 - Apr 2008 (5 months)

Responsible for organizing marketing events and maintaining customer contacts, developing new concepts and executing them.

Event Planning Marketing Strategy Project Management

Receptioniste

Westex Facilities

Oct 2004 - Aug 2006 (1 year 10 months)

Managed client reception, organized meeting rooms, processed emails, and handled travel arrangements.

Scheduling Customer Service Communication Administrative Support

Marketing Manager

Rookie Entertainment

Oct 2005 - Jun 2006 (8 months)

Worked on developing a pilot for a children's program, including scouting candidates and managing sponsor relationships.

Marketing Management Team Collaboration Content Creation

Administratief Medewerkster

PCM Dagbladen

Oct 2002 - Aug 2003 (10 months)

Ensured timely delivery of advertising materials for publications, maintaining contact with clients and departments.

Administrative Support Client Communication Data Entry Coordination

Education

Degrees, certifications, and relevant coursework

Hogeschool InHolland

Bachelor of Business Administration, Media & Entertainment Management

2004 - 2013

Ik heb deze HBO-opleiding afgerond en beschik over de kwaliteiten om een (management)functie te bekleden bij een radio- of televisie omroep, filmproductiebedrijf, entertainmentbedrijf, communicatiebureau of uitgeverij. Vakken die ik o.a. heb gevolgd : Strategie en Creativiteit, Marketing en Communicatie, Televisie productontwikkeling, Cross Cultural Management, Conceptontwikkeling voor de Entertai