Torres Oseguera

Coordinates transport, customer pickups, and shipment readiness by aligning orders, documentation, warehouse activities, and carrier schedules. Serves as daily contact for customers, carriers, and colleagues, resolving exceptions in Spanish, English, French, and Dutch.

Worked in fast-moving service environments requiring teamwork, quality control, hospitality awareness, and calm execution during peak periods.

Coordinated daily team activities, trained employees, and helped maintain operational continuity in a fast-paced distribution environment. Prioritised workloads and supported quality, productivity, and safe execution.

Managed warehouse and B2B customer operations, from order coordination and pallet preparation to shipment follow-up and client communication. Recruited, trained, and coached colleagues, expanding the team from 8 to 12 and strengthening onboarding and daily routines.

Supported high-volume order handling, inventory movement, and distribution workflows with a focus on accuracy and pace.

Supported members across European and North American markets with vacation exchange enquiries, account administration, bookings guidance, sales, and service recovery. Managed customer interactions in Spanish, English, and French, clarifying options and resolving issues in a time-sensitive travel environment.

Worked with SAP-based shipment and service workflows, reporting, and multilingual operational communication. Translated information between teams and customers, monitored cases, and supported accurate issue resolution.

Managed account administration, customer questions, service recovery, and sales support using CRM and ACSR. Handled high-volume phone interactions, de-escalating concerns and providing clear next steps while balancing quality and efficiency.