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Adriana Criscuolo

@adrianacriscuolo

Customer Support Specialist who handled 150–200 customer tickets and requests while providing multilingual support.

In my online community support and customer support work from 2020 to 2024, I provided multilingual support through email, chat, and social media, managing approximately 150–200 customer tickets and requests. I resolved complaints and service issues, updated CRM records, and moderated online communities.

Earlier, I supported customers and technical cases at STREAM INTERNATIONAL and Hewlett Packard. At STREAM INTERNATIONAL, I handled approximately 300 customer calls daily and around 30 technical cases per day, supporting customers in English and Spanish and using Vantive CRM.

Experience

Work history, roles, and key accomplishments

Online Community Support Assistant

Unknown

Jan 2020 - Dec 2024 (4 years 11 months)

Provided multilingual support through email, chat and social media channels, managing approximately 150-200 customer tickets and requests. Resolved customer complaints and service issues while maintaining customer satisfaction.

Customer Support Email Support Live Chat Social Media Support CRM Data Entry Community Moderation Customer Satisfaction

Online Spanish Teacher & Remote Administrative Support

Unknown

Jan 2016 - Dec 2020 (4 years 11 months)

Managed online scheduling, documentation and communication activities. Delivered personalized remote services and customer support, and prepared reports and educational resources.

Administrative Support Scheduling Documentation Customer Support Report Preparation

Project Development Support & Administrative Coordinator

Unknown

Jan 2008 - Dec 2014 (6 years 11 months)

Maintained project documentation, schedules and progress reports. Coordinated communications among stakeholders and project teams, and tracked deliverables and deadlines.

Project Coordination Documentation Scheduling Stakeholder Communication Administrative Support

Import & Export Representative

Unknown

Jan 2004 - Dec 2008 (4 years 11 months)

Managed international customer communications and supplier relations. Handled invoicing, logistics coordination and database maintenance.

Client Relations Logistics Invoicing Database Management Administrative Support

Customer Support & Telesales Representative

Unknown

Jan 2000 - Dec 2004 (4 years 11 months)

Managed customer accounts and software support activities. Built long-term customer relationships through consultative support and delivered after-sales support.

Customer Support Telesales Account Management Software support Customer Satisfaction

Technical Support Specialist

Hewlett Packard

Provided technical troubleshooting and after-sales support. Managed technical cases and customer follow-up activities, maintaining customer satisfaction through timely issue resolution.

Technical Support Troubleshooting Customer Satisfaction Case Management

Executive Sales Manager

Universal Gold S.R.L.

Managed sales operations and executive sales activities.

Sales Management Executive Leadership

Jewelry Telesales Representative

Bayfern Ltd.

Represented the company in telesales activities for jewelry products.

Telesales Client Relations

Customer Service & Technical Support Specialist

Stream International

Handled approximately 300 customer calls daily and resolved around 30 technical cases per day. Provided support in English and Spanish, managing customer information using CRM systems including Vantive.

Customer Service Technical Support CRM Vantive Multilingual Support Quality Assurance