Open to opportunities

M*OBRONI User

@mobroniuser

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Experienced customer service and technical support specialist focused on solutions.

Netherlands

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What I'm looking for

I am seeking remote or hybrid roles in technical/customer support where I can apply troubleshooting, ticketing, quality control, and multilingual communication to improve customer satisfaction and processes.

I am an experienced customer service and technical support specialist with many years of remote work supporting international customers in German and English, handling DSL/fiber, corporate technical support, and e-commerce customer service. I excel at troubleshooting, error analysis, remote diagnostics, ticket handling, quality control and complaint management, and I leverage modern AI and translation tools for efficient multilingual written communication.

Throughout my career I have worked for companies including Rituals B.V., Foundever (VODAFONE project), Amazon VCC, AIRBUS Defence & Space, Webtrends 24 and Evanzo e-Commerce, delivering measurable improvements in process quality and customer satisfaction. I bring reliability, technical comprehension, and a strong service mindset to roles that require self-management, accuracy and customer-centric problem solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Brand Ambassador

Current

Rituals B.V.

Jul 2025 - Present (5 months)

Provide written and phone customer support for luxury personal care products, ensuring high-quality service and resolving inquiries promptly while representing the brand.

Customer Service Phone Support Written Communication Quality Control Multilingual Support Remote Work

Customer Service / Technical Support

Foundever B.V. & Co. KG

Oct 2024 - Jun 2025 (8 months)

Provided DSL and fiber-optic technical support for Vodafone Germany project, diagnosing connectivity issues and guiding customers through resolutions.

Technical Support DSL Fiber Diagnostics Troubleshooting Ticketing Systems Multilingual Support

Customer Service Specialist

Amazon VCC GmbH

Nov 2020 - Sep 2024 (3 years 10 months)

Handled customer service inquiries across multiple Amazon departments via remote channels, resolving issues and maintaining service quality standards.

Customer Service Email Support Phone Support Ticketing Systems Quality Assurance Remote Work Multilingual Communication

Technical Support Engineer

Airbus Defence & Space

Sep 2018 - Oct 2020 (2 years 1 month)

Provided first-level technical support to Airbus Defence & Space employees across Europe, performing analysis and resolution of technical issues in German and English.

Technical Support Troubleshooting Multilingual Support Ticketing Systems

Customer Service / Technical Support

Webtrends 24

Jan 2011 - Aug 2018 (7 years 7 months)

Managed customer service and technical support tickets, conducted random ticket quality audits, and implemented process improvements to reduce repeat issues.

Ticketing Systems Quality Control Process Improvement Troubleshooting Remote Work

ICT Freelancer

Self Employed

Apr 2009 - Dec 2010 (1 year 8 months)

Operated as an ICT freelancer collaborating with local companies on digital and IT projects while managing all aspects of client delivery and technical implementation.

Freelance IT Services Systems Implementation Troubleshooting Project Management Remote Work Cross Cultural Communication